Product Support Analyst II

Job description

Product Support Analyst II page is loaded## Product Support Analyst IIlocations: CO.Bogota.Officetime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: December 26, 2025 (30+ days left to apply)job requisition id: 30473Hi, I'm your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position is responsible for facilitating resolution of external customer inquiries or incidents by answering questions, evaluating and researching the issue, and/or performing incident isolation, resolution and follow-up.

In addition to customer calls, this person will assist other team members with resolving more difficult issues/incidents using their increased product knowledge and experience.**We are looking for a Product Support Analyst who will:*** Handle intermediate-level customer issues.* Perform in-depth technical analysis and programmatic fixes.* Coordinate with operational and programming teams for complex issues.* Manage customer incidents from start to resolution.* Communicate effectively with customers throughout the incident lifecycle.* Document incident details, including impact and severity.* Escalate unresolved issues appropriately.* Act as a Subject Matter Expert (SME) for Analyst I and other teams.* Participate in special projects and software release support.* Maintain constructive relationships and clear communication.* Adhere to company policies, regulations, and compliance standards.* Prior experience as an SSC Analyst I or in an International Service Desk role.* Strong troubleshooting and problem-solving abilities.* Proficiency in technical analysis and product knowledge.* Familiarity with Microsoft Office and other tools.* Excellent verbal and written English communication.* Ability to explain technical concepts clearly.* Ownership of incident resolution.* Skilled in managing escalated issues and coordinating cross-functional teams.* Effective time management and task prioritization under pressure.**CSGer Perks & Benefits*** Work from Home, in-office, or hybrid* Employee Belonging Groups* Healthcare: Dental, Medical* Paid Vacation, Volunteer, and Holiday Time Off* And so much more!#LI-Remote**Location(s):**CO.Bogota.Office**Accommodation:**If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.**Our Guiding Principles:****Impact:** Always help and empower others, whether they’re colleagues or customers.

When our employees set their minds to something, great things happen.**Integrity:** Do what’s right for our customers and our people while being authentic.

We treat everyone with trust and respect—that’s just who we are.**Inspiration:** Be bold in the way you think and passionate about the work you do.

Test out innovative ideas without the fear of failure.**Our Story:**CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

That's just who we are.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.**empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.****By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

We power a culture of integrity, innovation, and impact across our**CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer.

CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.For the EEO it's the Law posting, click .
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Required Skill Profession

Gestión De Productos