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Product Support Analyst II Job Opening In Bogotá – Now Hiring CSG


Job description

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position is responsible for facilitating resolution of external customer inquiries or incidents by answering questions, evaluating and researching the issue, and/or performing incident isolation, resolution and follow-up.

In addition to customer calls, this person will assist other team members with resolving more difficult issues/incidents using their increased product knowledge and experience.

We are looking for a Product Support Analyst who will:

  • Handle intermediate-level customer issues.

  • Perform in-depth technical analysis and programmatic fixes.

  • Coordinate with operational and programming teams for complex issues.

  • Manage customer incidents from start to resolution.

  • Communicate effectively with customers throughout the incident lifecycle.

  • Document incident details, including impact and severity.

  • Escalate unresolved issues appropriately.

  • Act as a Subject Matter Expert (SME) for Analyst I and other teams.

  • Participate in special projects and software release support.

  • Maintain constructive relationships and clear communication.

  • Adhere to company policies, regulations, and compliance standards.

  • Is this opportunity right for you?

    We are looking for candidates who:

  • Prior experience as an SSC Analyst I or in an International Service Desk role.

  • Strong troubleshooting and problem-solving abilities.

  • Proficiency in technical analysis and product knowledge.

  • Familiarity with Microsoft Office and other tools.

  • Excellent verbal and written English communication.

  • Ability to explain technical concepts clearly.

  • Ownership of incident resolution.

  • Skilled in managing escalated issues and coordinating cross-functional teams.

  • Effective time management and task prioritization under pressure.

  • CSGer Perks & Benefits

  • Work from Home, in-office, or hybrid

  • Employee Belonging Groups

  • Healthcare: Dental, Medical

  • Paid Vacation, Volunteer, and Holiday Time Off

  • And so much more!

  • #LI-Remote

    Location(s):

    CO.Bogota.Office

    Accommodation:

    If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

    Our Guiding Principles:

    Impact: Always help and empower others, whether they’re colleagues or customers.

    When our employees set their minds to something, great things happen.

    Integrity: Do what’s right for our customers and our people while being authentic.

    We treat everyone with trust and respect—that’s just who we are.

    Inspiration: Be bold in the way you think and passionate about the work you do.

    Test out innovative ideas without the fear of failure.

    Our Story:

    CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

    For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

    By channeling the power of all, we make ordinary customer and employee experiences extraordinary.

    Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

    We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

    That's just who we are.

    Learn more about CSG Inclusion & Impact here.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Product Support Potential: Insight & Career Growth Guide


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    14049 Jobs in Colombia
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    909 Jobs in Bogotá
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    Are You Looking for Product Support Analyst II Job?

    Great news! is currently hiring and seeking a Product Support Analyst II to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CSG adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for Product Support Analyst II Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Product Support Analyst II?

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    Interview Tips for Product Support Analyst II Job Success

    CSG interview tips for Product Support Analyst II

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