• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Product Support Analyst I (OVERNIGHT Shift) Job Opening In WorkFromHome – Now Hiring CSG


Job description

Overview

Product Support Analyst I (OVERNIGHT Shift) – CSG, Bogota, D.C., Capital District, Colombia

The Product Support Analyst serves as the first point of contact for external customer inquiries or incidents.

Responsible for answering questions, creating tickets, and resolving basic issues.

Escalates complex cases and collaborates with higher-level analysts.

Responsibilities

  • Handle initial customer calls and inquiries.

  • Create and manage incident tickets.

  • Resolve low-complexity issues and escalate when needed.

  • Maintain communication with customers throughout the incident lifecycle.

  • Assist internal teams with troubleshooting and service restoration.

Qualifications

  • 1–2 years of customer service experience.

  • Strong troubleshooting and technical skills.

  • Clear written and verbal communication.

  • Ability to manage incidents professionally and efficiently.

  • Proficiency in Microsoft Office and basic computer use.

Location

Location: Bogota, D.C., Capital District, Colombia; CO.Bogota.Office

Benefits

  • Work from Home, in-office, or hybrid
  • Employee Belonging Groups
  • Healthcare: Dental, Medical
  • Paid Vacation, Volunteer, and Holiday Time Off
  • And so much more!

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call or email CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers.

Integrity: Do what’s right for our customers and our people while being authentic.

Inspiration: Be bold in the way you think and passionate about the work you do.

Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

#J-18808-Ljbffr

Required Skill Profession

Gestión De Productos


  • Job Details

Related Jobs

CSG Systems hiring Product Support Analyst I (OVERNIGHT Shift) Job in Bogotá, Bogotá, Distrito Capital, Colombia
CSG Systems
Bogotá, Bogotá, Distrito Capital, Colombia
CSG Systems hiring Product Support Analyst I (OVERNIGHT Shift) Job in Bogotá, Bogotá, D.C., Colombia
CSG Systems
Bogotá, Bogotá, D.C., Colombia
CSG hiring Product Support Analyst I (OVERNIGHT Shift) Job in Bogotá, Bogota, Colombia
CSG
Bogotá, Bogota, Colombia
CSG hiring Product Support Analyst I Job in Sabana de Bogotá, Cundinamarca, Colombia
CSG
Sabana de Bogotá, Cundinamarca, Colombia
Sabre hiring Product Support Analyst Job in Colombia
Sabre
Colombia
CSG hiring Product Support Analyst II Job in Sabana de Bogotá, Cundinamarca, Colombia
CSG
Sabana de Bogotá, Cundinamarca, Colombia
Ellucian hiring Senior Product Support Analyst Job in Colombia
Ellucian
Colombia
Ellucian hiring Senior Product Support Analyst Job in Colombia
Ellucian
Colombia
CSG Systems hiring Product Support Analyst II Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
CSG Systems
WorkFromHome, Bogotá, Distrito Capital, Colombia
Ellucian hiring Senior Product Support Analyst Job in Colombia
Ellucian
Colombia
Ellucian hiring Senior Product Support Analyst Job in Colombia
Ellucian
Colombia
CSG Systems hiring Product Support Analyst II Job in Bogotá, Bogotá, D.C., Colombia
CSG Systems
Bogotá, Bogotá, D.C., Colombia
CSG hiring Product Support Analyst II Job in Bogotá, Bogota, Colombia
CSG
Bogotá, Bogota, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Valle del Cauca, Colombia
J.S. Held LLC
WorkFromHome, Valle del Cauca, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Antioquia, Colombia
J.S. Held LLC
WorkFromHome, Antioquia, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Antioquia, Colombia
J.S. Held LLC
WorkFromHome, Antioquia, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
J.S. Held LLC
WorkFromHome, Bogotá, Distrito Capital, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Valle del Cauca, Colombia
J.S. Held LLC
WorkFromHome, Valle del Cauca, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Huila, Colombia
J.S. Held LLC
WorkFromHome, Huila, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Cundinamarca, Colombia
J.S. Held LLC
WorkFromHome, Cundinamarca, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Meta, Colombia
J.S. Held LLC
WorkFromHome, Meta, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Bolívar, Colombia
J.S. Held LLC
WorkFromHome, Bolívar, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, RAP (Especial) Central, Colombia
J.S. Held LLC
WorkFromHome, RAP (Especial) Central, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Antioquia, Colombia
J.S. Held LLC
WorkFromHome, Antioquia, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Santander, Colombia
J.S. Held LLC
WorkFromHome, Santander, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Tocancipá, Colombia
J.S. Held LLC
WorkFromHome, Tocancipá, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Norte de Santander, Colombia
J.S. Held LLC
WorkFromHome, Norte de Santander, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Boyacá, Colombia
J.S. Held LLC
WorkFromHome, Boyacá, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Antioquia, Colombia
J.S. Held LLC
WorkFromHome, Antioquia, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Atlántico, Colombia
J.S. Held LLC
WorkFromHome, Atlántico, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, RAP (Especial) Central, Colombia
J.S. Held LLC
WorkFromHome, RAP (Especial) Central, Colombia
J.S. Held LLC hiring Technology Support Analyst I – English & French Support Job in WorkFromHome, Antioquia, Colombia
J.S. Held LLC
WorkFromHome, Antioquia, Colombia

Unlock Your Product Support Potential: Insight & Career Growth Guide


Real-time Product Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Product Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Product Support roles.

13977 Jobs in Colombia
13977
11987 Jobs in Workfromhome
11987
Download Product Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Product Support Analyst I (OVERNIGHT Shift) Job?

Great news! is currently hiring and seeking a Product Support Analyst I (OVERNIGHT Shift) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CSG adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Product Support Analyst I (OVERNIGHT Shift) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Product Support Analyst I (OVERNIGHT Shift)?

Key qualifications for Product Support Analyst I (OVERNIGHT Shift) typically include Gestión De Productos and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Product Support Analyst I (OVERNIGHT Shift)?

To improve your chances of getting hired for Product Support Analyst I (OVERNIGHT Shift), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Product Support Analyst I (OVERNIGHT Shift) Job Success

CSG interview tips for Product Support Analyst I (OVERNIGHT Shift)

Here are some tips to help you prepare for and ace your Product Support Analyst I (OVERNIGHT Shift) job interview:

Before the Interview:

Research: Learn about the CSG's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Product Support Analyst I (OVERNIGHT Shift) interview at CSG, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CSG's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Product Support Analyst I (OVERNIGHT Shift) Positions

Setting up job alerts for Product Support Analyst I (OVERNIGHT Shift) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!