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Urgent! Product Analyst (Call Center Analytics) Job Opening In WorkFromHome – Now Hiring Lendbuzz

Product Analyst (Call Center Analytics)



Job description

Lendbuzz believes financial opportunity should be more personalized and fair.

We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.

While our core operations are based in the United States, we are excited to be setting up our presence in Argentina as we continue to grow globally.

We’re seeking a Senior Product Analyst who sits at the intersection of product strategy and call center operations.

You’ll play a pivotal role in shaping Lendbuzz’s future by ensuring that both what we build and how our customer interactions are handled are guided by robust, accurate insights.

The Role

The Senior Product Analyst will collaborate closely with product managers, engineers, operations, and customer experience teams to turn product and call center metrics into actionable recommendations that improve performance, enhance efficiency, and elevate customer experience.

Key Responsibilities

  • Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights.

  • Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.

  • Design, develop, and maintain dashboards and reports using SQL or scripting languages, offering real-time visibility into product performance.

  • Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.

  • Conduct quality checks on analytics events and recommend enhancements to amplify product performance.

  • Participate actively in agile processes, from design through implementation and deployment.

Call Center Analytics

  • Analyze performance metrics to uncover trends and opportunities.

  • Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.

  • Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.

  • Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.

  • Influence product roadmaps and automation initiatives with thoughtful data insights.

  • Lead A/B tests and other experiments to measure outcomes in call center performance.

Ideal Profile

  • 5+ years of experience in data/product analysis, including call center analytics.

  • SQL expertise; comfortable with complex queries.

  • Proficiency in BI tools; experience with DBT is a plus.

  • Basic knowledge of Python and Git.

  • Strong data experimentation and statistical analysis background.

  • Expertise in call center platforms and KPIs; Genesys experience is a plus.

  • Excellent around cross-functional collaboration.

  • Strong problem-solving, critical thinking, and business acumen.

  • Creative, proactive, organized, and growth-minded.

  • Fluent in English (written and verbal).

What's on Offer?

  • Flexible working options
  • Work alongside & learn from best in class talent
  • Work within a company with a solid track record of success

Base pay range: ARS60,906,721.00/yr - ARS67,672,970.00/yr

Note: The salary range is listed in Argentine Pesos (ARS).

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Required Skill Profession

Bases De Datos, Analítica Y Bi



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    Unlock Your Product Analyst Potential: Insight & Career Growth Guide


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