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Product Analyst (Call Center Analytics) Job Opening In Colombia, Colombia – Now Hiring Lendbuzz


Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair.

We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.

While our core operations are based in the United States, we are excited to be setting up our presence in Argentina as we continue to grow globally.

From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity.

We value independent and critical thinking - and we’re looking forward to building a strong local team in Argentina to support our mission.

We’re seeking a Senior Product Analyst who sits at the intersection of product strategy and call center operations.

You’ll play a pivotal role in shaping Lendbuzz’s future by ensuring that both what we build and how our customer interactions are handled are guided by robust, accurate insights.

Collaborating closely with product managers, engineers, operations, and customer experience teams, you’ll turn product and call center metrics into actionable recommendations that improve performance, enhance efficiency, and elevate customer experience.

Please note - The salary range is listed in Argentine Pesos (ARS).

Please apply directly at - https://jobs.lever.co/lendbuzz/65263a02-263b-4578-928a-c461fd68bc53?lever-origin=applied&lever-source%5B%5D=snaphunt

The Role

Key Responsibilities:

Product Analytics:

  • Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights.
  • Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.
  • Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.
  • Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.
  • Conduct quality checks on analytics events and recommend enhancements to amplify product performance.
  • Participate actively in agile processes, from design through implementation and deployment.


Call Center Analytics:

  • Analyze performance metrics (call volumes, handle times, abandonment, NPS/CSAT, agent productivity) to uncover trends and opportunities.
  • Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.
  • Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.
  • Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.
  • Influence product roadmaps and automation initiatives with thoughtful data insights.
  • Lead A/B tests and other experiments to measure outcomes in call center performance.


Ideal Profile

  • 5+ years of experience in data/product analysis, including call center analytics.
  • SQL expertise; comfortable with complex queries, including CTEs and window functions.
  • Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.
  • Basic knowledge of Python and Git.
  • Strong data experimentation and statistical analysis background.
  • Expertise in call center platforms and KPIs; Genesys experience is a plus.
  • Excellent around cross-functional collaboration (Product, Engineering, CX, Ops).
  • Strong problem-solving, critical thinking, and business acumen.
  • Creative, proactive, organized, and growth-minded.
  • Fluent in English (written and verbal).

What's on Offer?

  • Flexible working options
  • Work alongside & learn from best in class talent
  • Work within a company with a solid track record of success

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Product Analyst Potential: Insight & Career Growth Guide


Real-time Product Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Product Analyst in Colombia, Colombia, highlighting market share and opportunities for professionals in Product Analyst roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lendbuzz adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Product Analyst (Call Center Analytics) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Product Analyst (Call Center Analytics) Job Success

Lendbuzz interview tips for Product Analyst (Call Center Analytics)

Here are some tips to help you prepare for and ace your Product Analyst (Call Center Analytics) job interview:

Before the Interview:

Research: Learn about the Lendbuzz's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lendbuzz's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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