• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Process Operations ITSM L2 Job Opening In Medellín – Now Hiring GSB


Job description

Duties and responsibilities:

  • The ILC role intends to be a modern Incident Coordinator, with technical background and incident process-oriented profile.

  • Handle end-to-end incidents lifecycle from a proactive and resolutive behaviour, in coordination of technical / matter experts teams.

  • Lead Problem Mgmt practices and supports stakeholder management communications in coordination with ITDCs. He/she has zonal dedication/specialization to ensure technical background in the services and technologies provided at each Region / Business organization.

  • Act as escalation point for the Service Control team.

  • Change and Release management role (CRC) makes the change management process more proactive and predictable.

  • Manage interdependent changes in traditional environments, at same that agile WoWs in change enablement practices and agile project release mgmt.

  • Act as the main point of contact for I&O Service Requests operation and inquiries queue management.

  • 2nd-level Incident resolution and 3rd-level Incident resolution support.

  • Handling of Major/P1 Incidents.

  • Proactive and reactive monitoring and event management.

  • Support on automation, observability and reporting.

  • Handle Problem management end-to-end and coordinate root cause analysis activities.

Experience and knowledge:

  • Bachelor's degree or associate's degree in a relevant field, such as Information Technology, Computer Science, Business Administration or related fields.

  • More than 3 years of experience as an Incident Manager, Change Manager and Problem Manager or IT-related position.

  • Proficiency in using help desk ticketing systems, remote support tools, and diagnostic utilities, such as ServiceNow, Jira and Google Suite.

  • Proficiency with ITIL (Information Technology Infrastructure Library) and Agile practices is preferred.

  • Understanding and technical knowledge of IT infrastructure, computer hardware, software, operating systems, and troubleshooting.

  • Hands on experience in diagnosing and resolving technical issues.

  • Prior experience in customer service or customer support is beneficial.

  • Advanced English

Skills:

  • Strong problem-solving ability to analyze and troubleshoot technical issues while thinking critically, assessing situations, and finding practical solutions.

  • Time management and organization, dealing with multiple support requests, prioritizing tasks and meeting deadlines and SLAs.
  • Strong verbal and written communication skills are needed to effectively communicate with end users, understand their technical issues, and provide clear instructions in change requests and incidents´ communications and solutions.

  • Customer-centric approach, ensuring user satisfaction throughout the support process.

  • Adaptability and flexibility, as technology landscapes are constantly evolving and the role works in 24x7 rotating shifts.

Required Skill Profession

Other General


  • Job Details

Related Jobs

IT Services, Technology & Knowledge hiring Consultor ITSM Job in Medellín, Antioquia, Colombia
IT Services, Technology & Knowledge
Medellín, Antioquia, Colombia
Confidential hiring Ingeniero ITSM Junior I ITSM Ivanti Job in Colombia
Confidential
Colombia
Listos BPO hiring ITSM Solutions Analyst Job in Bogotá, Bogotá D.C., Colombia
Listos BPO
Bogotá, Bogotá D.C., Colombia
Zemsania hiring Consultor Ivanti ITSM Job in Bogotá, Cundinamarca, Colombia
Zemsania
Bogotá, Cundinamarca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io
WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Mosquera, Colombia
Ottomatik.io
WorkFromHome, Mosquera, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Mosquera, Colombia
Ottomatik.io
WorkFromHome, Mosquera, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io
WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Tocancipá, Colombia
Ottomatik.io
WorkFromHome, Tocancipá, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Atlántico, Colombia
Ottomatik.io
WorkFromHome, Atlántico, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io
WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Cundinamarca, Colombia
Ottomatik.io
WorkFromHome, Cundinamarca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Magdalena, Colombia
Ottomatik.io
WorkFromHome, Magdalena, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP Eje Cafetero, Colombia
Ottomatik.io
WorkFromHome, RAP Eje Cafetero, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Santander, Colombia
Ottomatik.io
WorkFromHome, Santander, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io
WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Antioquia, Colombia
Ottomatik.io
WorkFromHome, Antioquia, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Quindío, Colombia
Ottomatik.io
WorkFromHome, Quindío, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io
WorkFromHome, Valle del Cauca, Colombia
Ottomatik.io hiring Deal Process & Operations Associate Job in WorkFromHome, RAP (Especial) Central, Colombia
Ottomatik.io
WorkFromHome, RAP (Especial) Central, Colombia

Unlock Your Process Operations Potential: Insight & Career Growth Guide


Real-time Process Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Process Operations in Medellín, Colombia, highlighting market share and opportunities for professionals in Process Operations roles.

6712 Jobs in Colombia
6712
95 Jobs in Medellín
95
Download Process Operations Jobs Trends in Medellín and Colombia

Are You Looking for Process Operations ITSM L2 Job?

Great news! is currently hiring and seeking a Process Operations ITSM L2 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GSB adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Process Operations ITSM L2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Process Operations ITSM L2?

Key qualifications for Process Operations ITSM L2 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Process Operations ITSM L2?

To improve your chances of getting hired for Process Operations ITSM L2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Process Operations ITSM L2 Job Success

GSB interview tips for Process Operations ITSM L2

Here are some tips to help you prepare for and ace your Process Operations ITSM L2 job interview:

Before the Interview:

Research: Learn about the GSB's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Process Operations ITSM L2 interview at GSB, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GSB's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Process Operations ITSM L2 Positions

Setting up job alerts for Process Operations ITSM L2 is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!