Process Documentation Specialist

Job description

Overview

Process Documentation Specialist at Tort Experts.

This role focuses on turning scattered, undocumented workflows into clean, actionable instructions and building a single, interconnected knowledge hub that links all SOPs, resources, and contacts as the company grows.

You will document processes across departments and create clear, step-by-step instructions that are easy to follow in a fast-paced environment.

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector.

Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can advocate for their rights and achieve successful outcomes.

As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact.

We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve.

If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

Location

Remote (must be available 9am - 5pm Eastern Time)

What You’ll Do

• Own the end-to-end documentation of all company processes in extreme detail, across every department: client services, marketing, sales, hiring, onboarding, finance, legal, and leadership
• Coordinate with and interview every team member to understand their day-to-day responsibilities and processes, then document them
• Create clear, step-by-step SOPs for all recurring workflows, decisions, and communications — from client onboarding to software usage to campaign management
• Develop and maintain a centralized master guide that maps to all department-level documentation and cross-links every relevant doc, form, tool, and stakeholder
• Build visual systems of understanding, including flowcharts, decision trees, swimlane diagrams, Gantt charts, and org-wide process maps
• Create training assets such as annotated screenshots, video walkthroughs, and interactive guides to support onboarding and knowledge transfer
• Document software onboarding and usage for tools like Slack, ClickUp, Looker, Rippling, Google Workspace, and more
• Lead the development and ongoing evolution of a company knowledge base using tools like ClickUp Docs, Google Drive, or similar
• Use AI tools to accelerate documentation, content creation, formatting, and visual clarity
• Create templated formats to ensure consistency across all documents and ease updates across departments
• Collaborate with team leads to audit existing documentation, fill gaps, and ensure all live docs are up-to-date, accessible, and version-controlled
• Set up systems for ongoing documentation hygiene, including quarterly reviews and proactive identification of missing or outdated content
• Build internal playbooks and knowledge wikis that scale with the company’s growth and complexity
• Train internal teams on documentation best practices and foster a culture of operational clarity

Qualifications

• Available to work between 9AM to 5PM EST to communicate in real-time via chat and video meetings
• 3–5+ years of hands-on experience in process documentation, technical writing, or knowledge management — preferably in a fast-moving startup or small team environment
• Comfortable working in an extremely fast-paced, high-growth, remote environment
• Excellent English writing and speaking skills
• Ability to take accountability to ensure projects are completed on time or communicate if timelines should be adjusted
• Curious and detail-oriented, asking questions to understand how and why processes work
• Professional demeanor under pressure
• Willingness to learn from feedback and improve
• Systems thinker with deep expertise in process documentation and turning chaos into clarity
• Exceptionally organized and capable of creating navigable knowledge ecosystems
• Committed to accuracy, detail, and consistency
• Proficient in Google Docs, ClickUp, LucidChart, Loom, Scribe, or Miro
• Visually and conceptually oriented toward diagrams, workflows, and modular instructions
• Capable of multi-format deliverables: written SOPs, screen recordings, video walkthroughs, visual flowcharts, toolkits, and AI-enhanced guides
• Tech-savvy and comfortable learning new tools to teach others
• Able to work cross-functionally and extract unspoken knowledge into reusable process assets
• Proactive self-starter who thrives where documentation is needed
• Understands the business impact of documentation, including onboarding time reduction and scalability

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid health insurance premiums for you and dependents (US-based): medical, dental, and vision
• 100% company match on HSA or FSA contributions (US-based): includes a $500 FSA company contribution
• 401k with up to 6% company match and no vesting period (US-based)
• Unlimited paid time off with planned role coverage
• Work from home equipment budget
• Forever remote work environment

Why Join Us

At Tort Experts, we empower our team with growth opportunities, flexibility, and a chance to make a tangible impact.

If you thrive in fast-paced environments and are client-focused, apply today to help transform access to justice.

AA/EEO Statement

Tort Experts provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Required Skill Profession

Marketing De Productos Y Gestión De Marca