Principal, Solution Engineer

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.


Job Category

Sales

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Here, ambition meets action.

Tech meets trust.

And innovation isn't a buzzword — it's a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Overview Of The Role
Also known as a Pre-Sales Consultant or Sales Consultant, the Principal Solution Engineer – Service Cloud Specialist is responsible for showcasing the power of Salesforce Service Cloud, including Agentforce and Data Cloud, to prospects and customers.

This role builds confidence in Salesforce's customer service and support capabilities while removing all technical objections during the sales cycle.

To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

The SE team is organized into several smaller teams based on the products they are selling.

This role falls within the team focused on Service Cloud suite supporting the Enterprise (largest) market segment.

Responsibilities

• Understand the customer's needs, and establish Salesforce's product as the best solution that solves our customer's challenges.
  
  
• Build and deliver compelling, customized demos of Service Cloud, Agentforce, and Data Cloud capabilities, showing how they enhance agent productivity and service personalization.
  
  
• Convey deep knowledge of the customer's technology as it pertains to Salesforce's solutions.
  
  
• Act as a strategic advisor by conveying deep knowledge of customer technology stacks, business models, and service transformation goals.
  
  
• Participate in product, sales, and procedural trainings and certifications to remain a trusted expert.
  
  
• Achieve quarterly and annual objectives set by leadership.
  
  
• Collaborate closely with Account Executives, Solution Engineers, and Architects.
  
  
• Travel as needed based on territory and region.
  
  

Required Qualifications

• Experience in Solution Engineer/Pre-sales Engineer/Customer Success or similar role.
  
  
• Strong storytelling, presentation, and communication skills.
  
  
• Established and experienced pre-sales professional, ideally previous experience as a Sales Engineer for a CRM/AI company or similar technology.
  
  
• Deep understanding of CRM, AI for customer service, automation, and case management tools.
  
  
• Working knowledge of Salesforce Service Cloud, Data Cloud, and agent productivity tools like Agentforce.
  
  
• Cloud architecture knowledge, including data models, APIs, and integration patterns.
  
  
• We're seeking individuals who are fully driven by the new world of AI and Data—autonomous, innovative, curious, collaborative, strong communicators, and natural problem-solvers.
  
  
• Ability to work as part of a team to solve technical problems in varied environments.
  
  
• Ability to build impactful assets, demonstrations, prototypes.
  
  
• Skills and track record on project delivery in a customer environment.
  
  
• Team delivery, working with large groups in pressurized environments to deliver challenging complex proposals, solution designs and solutions.
  
  
• Continuous learning attitude with a demonstrated history of self-enablement and advancement in both technology and behavioral areas.
  
  
• Ability to communicate efficiently up, down and across an organization, summarizing concepts, scenarios and situations to senior internal and external individuals and teams, including positioning negative recommendations or proposals.
  
  
• Self-management and organizational skills, able to prioritize work based on evaluation of different requirements.
  
  
• Ideal candidates are curious by nature, passionate about innovation and continuous learning.
  
  They thrive in ambiguity, embrace creativity, and are not afraid to explore, iterate, and adapt.
  
  
• We value team players—those who are supportive, reliable, and capable of multitasking, setting priorities, and managing their time effectively.
  
  

Preferred Qualifications

• Prior work with Salesforce Service Cloud, Agentforce, Data Cloud, or similar platforms.
  
  
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents.
  
  
• Salesforce Certifications.
  
  
• Basic programming experience in HTML and other web based technologies.
  
  

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

NOTE
: By applying to the Principal, Solution Engineer posting recruiters and hiring managers across the organization hiring these roles will review your resume.

Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
• World-class enablement and on-demand training with
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit

*In school, or graduated within the past 12 months?

Please visit *
FutureForce
for opportunities.****
Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life.

Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
.

Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Required Skill Profession

Other General