Principal Product Manager IT

Job description

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture emphasizes connection and global inclusion, so wherever you are, you’re part of a vibrant, diverse team making a global impact.

Join the team as Twilio’s next IT Product Manager!

About the job

This position is needed to drive value throughout Twilio’s business through high value, high ROI solutions.

Twilio’s IT Product Managers partner with business teams to own value stream roadmaps that deliver solutions and ROI for the highest priority business needs.

They understand stakeholders’ business problems and collaborate with stakeholders and IT teams to establish and curate prioritized roadmaps focused on value and bottom-line impact.

They engage with leaders at all levels and challenge the business and IT teams to deliver the highest value problems.

Our IT Product Managers combine a broad skill set with a passion to continuously hone their practice.

The role is designed to attract exceptional talent to support Twilio’s evolving needs.

Responsibilities

• Partner with Enterprise Engagement and BSA/Product Owner teams to elicit and prioritize business problems and use cases with business stakeholders, focusing on productivity and collaboration tooling at Twilio
• Establish strategic vision for your value stream, create and curate roadmaps that move the business forward and align with organizational priorities
• Partner with leadership to inform OKR creation and drive delivery of key results
• Create and own roadmap artifacts (strategic themes, personas, epics) and collaborate with BSAs/Product Owners and Architecture to ensure the roadmap is understood and executable
• Collaborate with other value stream product managers to deliver cross-value stream initiatives
• Interface with business and leadership teams to share and evangelize the roadmap
• Partner with IT Product Management team members to refine the product management practice for IT at Twilio

Qualifications

Not all applicants will have skills that match a job description exactly.

Twilio values diverse experiences in other industries and encourages everyone who meets the required qualifications to apply.

While having “desired” qualifications helps, we encourage applicants with alternative experiences to apply.

If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

• Passion for building strong partnerships across the organization with demonstrated engagement at all levels
• Ability to balance multiple stakeholders and own a roadmap that centers on the highest ROI
• Experience owning a portfolio of tools and partnering with internal and vendor teams
• Experience with data and analytics solutions design and implementation
• Success in delivering new product and value in an agile environment
• Experience with user-centric design principles
• Experience in business process mapping and re-engineering
• Ability to understand complex solution ecosystems and simplify discussions
• Ability to evangelize and gain buy-in for value stream strategy
• Experience delivering product and value in Scaled Agile
• Prior roles in Business Systems Analysis
• Experience establishing and curating a portfolio of productivity and collaboration solutions

Location

This role will be remote in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more.

Offerings vary by location.

Twilio values

Twilio thinks big.

We solve problems, take initiative, pitch in when needed, and try new things.

We embody our Twilio Magic values and empower employees to build positive change in their communities through volunteering and donations.

If you’re ready to unleash your potential and do your best work, apply now.

If this role isn’t what you’re looking for, please consider other open positions.

Equal Opportunity

Twilio is proud to be an equal opportunity employer.

We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, genetic information, political views or activity, or other protected characteristics.

We also consider qualified applicants with criminal histories in accordance with applicable laws.

In some locations, Twilio participates in the E-Verify program as required by law.

Application

To apply, please follow the official Twilio job posting process.

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Required Skill Profession

Gestión De Productos