PI Questionnaire Clerk

Turn Every Call into a Step Toward Justice

Be the voice that guides clients through their first steps to resolution while enjoying a fulfilling career with balance and purpose.

Thrive in a role that blends compassion and precision in the legal services field.

This opportunity lets you build meaningful connections with clients while maintaining a healthy work-life balance.

With fixed hours and weekends off, you can make an impact during the day-and still have time for what matters most.

Job Description

As a
PI Questionnaire Clerk
, you'll play a key role in the client intake process, ensuring every case begins with accurate, complete information.

You'll communicate directly with clients, gather essential case details, and manage documentation that supports the firm's personal injury cases-all while maintaining professionalism and empathy.

Job Overview

Employment type: Indefinite term type contract

Shift: Shifting; Day Shift (9:00 AM - 6:00 PM) / Night Shift (2:00 PM - 12:00 AM)

Work setup: Onsite, Bogotá, Colombia

Exciting Perks Await

• 5-day work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations - Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses
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The Qualifications We Seek

• 1 to 3 years of relevant experience
• Bilingual (English & Spanish) - Required
• Excellent verbal communication and active listening skills
• Strong attention to detail and ability to follow scripts and templates
• Comfortable handling confidential and sensitive client information
• Ability to multitask and stay organized in a fast-paced environment
• Basic proficiency in Microsoft Office and case management software (preferred)
• Customer service or administrative experience (preferred)
• Flexibility to work weekends as needed

Your Daily Tasks

• Contact clients via phone to conduct case intake and follow-up.
  
  
• Welcome clients to the firm by reading a scripted introduction.
  
  
• Ask specific case-related questions from templated questionnaires.
  
  
• Request and collect materials such as photos, reports, and supporting documents.
  
  
• Upload received documents into the firm's case management system accurately.
  
  
• Maintain professionalism and empathy in all client communications.
  
  
• Ensure all gathered information is complete and properly recorded.
  
  
• Collaborate with attorneys, case managers, and administrative staff.
  
  
• Follow firm policies and confidentiality standards.
  
  

About the Client

Our client is a
renowned personal injury law firm
dedicated to protecting clients' rights and ensuring fair outcomes.

Their team provides compassionate support from the very first call to the final resolution, combining advanced case management systems with a people-first approach.

They value professionalism, empathy, and accuracy-empowering their employees to make every client interaction count.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.

Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.

With
over 1,000 global partners preferring to open remote jobs in the country,
our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.

Emapta isn't just a company; it's a community that values the balance between work and life.

Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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