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Urgent! People Operations Specialist Job Opening In WorkFromHome – Now Hiring Carbon Health

People Operations Specialist



Job description

People Operations Specialist - Colombia, South America

About Us: At Carbon Health, our mission is to make world-class healthcare more accessible to everyone.

Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics).

If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health’s rise as we continue to grow, both in size, and what we can offer the world.

About The Role: As a People Operations Specialist, you will be a key part of our global People Operations team supporting our employees in the United States, Turkey, and Colombia.

This role reports directly to the Senior Manager, People Operations & Colombia HR .

This role involves working closely with cross-functional teams such as Talent Acquisition, IT, HR, Payroll, Managers, and Employees to ensure seamless human resources support and an exceptional employee experience.

You’ll act as a go-to resource for resolving inquiries, improving processes, and maintaining compliance, all while fostering a positive workplace culture.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing excellent service, this role is for you!

What You’ll Do

  • Employee and Manager Support: Support our 1300+ employees and managers across the US as well as those employees located in our additional hubs in Colombia, Turkey, and wherever else we grow
  • Address general employee and manager inquiries via our HR ticketing system with a service-oriented and empathetic approach.

  • Escalate issues to relevant People Team members or departments as needed.

  • Process Compliance: Ensure all supported HR processes are completed accurately while adhering to published SLAs and complying with legal and organizational standards.

  • Maintain up-to-date, confidential, and legally compliant employee records in HRIS and databases.

  • Documentation and Improvement: Assist in documenting workflows and proactively identify process improvements.

  • Keep HR policies and guidelines current and accessible to employees and managers.

  • HR Compliance: Support compliance efforts, including audits, reporting, policy acknowledgments, and training completion tracking.

  • Administrative Support: Generate employee documents, such as letters for status changes, pay adjustments, or equity grants.

  • Handle data entry, reconciliations, and other administrative tasks with precision and confidentiality.

  • Collaboration and Project Support: Collaborate on People Operations programs and projects as needed, contributing to a positive and effective team environment.

About You

  • Characteristics A proactive self-starter who embraces learning and thrives in dynamic environments.

  • Passionate about customer service, with a focus on balancing employee needs with organizational goals.

  • A critical thinker with strong attention to detail and a problem-solving mindset.

  • Skills and Competencies Strong organizational and multi-tasking abilities, with experience working under pressure.

  • Systems-oriented with the ability to quickly learn and utilize new technologies.

  • Exceptional verbal and written communication skills in English (B2-C1).

  • Comfortable handling confidential data with professionalism and discretion.

Preferred Qualifications:

  • 1+ years of experience in customer service, operations, or HR-related roles (HR experience preferred but not required).

  • Proficiency in GSuite, Microsoft Office Suite (Excel, Word), and HRIS systems like Zendesk or Workday.

  • Familiarity with the unique challenges of working in a start-up or rapidly scaling environment.

What We Offer

  • A forward-thinking and inclusive company culture that fosters transparency and collaboration.

  • The opportunity to grow within a dynamic startup focused on transforming healthcare.

  • Competitive salary and comprehensive benefits, including:
  • Base salary of $4.5M to $5M COP monthly based upon skills and experience
  • Connectivity stipend of $150,000 COP per month.

  • Hybrid & flexible work environment (1 day in the office weekly).

  • Prepaid medical plan with Colsanitas Integral
  • Life Insurance.

  • Funerary insurance
  • EAP (Employee Assistance Program)

This role offers an exciting opportunity to make a meaningful impact within a fast-growing organization while building your career in People Operations.

Join us and be part of a team that is redefining the healthcare experience!

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Required Skill Profession

Operaciones Y Administración De Empresas



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    Unlock Your People Operations Potential: Insight & Career Growth Guide


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    Carbon Health interview tips for People Operations Specialist

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