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Urgent! Passport Advisor Job Opening In Barranquilla – Now Hiring Auxis

Passport Advisor



Job description

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Job Summary
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Job Summary
The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsibilities

  • Answer customer calls regarding client services (Passports and Visas)
  • Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores.

  • Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.

  • Walk customers through the process and educate them on the requirements.

  • Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport.

  • Resolve customer concerns through a One Call Resolution vision.

  • Listen carefully to our customers to ensure appropriate responses .

  • Tactfully handle upset customers with empathy.

  • Mirror service offerings to travel needs – offer upgrades/downgrades appropriately.

  • Communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required .

  • Input all concerns or suggestions for company follow-up, as well as survey responses.

  • Adhere to department guidelines when servicing our customers.

  • Complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction.

  • Notify management of problems or trends and provide feedback both via email and noting customer accounts.

  • Transfer calls to appropriate department .

  • Assist other department personnel as needed due to fluctuating workloads.

  • Perform other related duties as assigned.

  • Comply and adhere to Auxis operational processes and security policies.

  • Must attend all customer service and performance-related scheduled meetings as required .

Skills And Experience
  • English –Spanish Language (Oral and writing 90 % or higher) (C1 or above)
  • 1 -2 year s of prior Customer Service/Call Center experience
  • Customer Service Analyst will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.

  • Must be available to work on -site full time .

  • Must have a high school diplom a .

  • Excellent verbal and written communication skills.

    A genuine interest in working with and helping customers.

  • Must possess excellent Communication skills and Involvement.

  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.

  • Good presentation and a polite, tactful, and friendly character .

  • Ability to interact with customers and all levels of internal personnel.

  • Proficient knowledge of computer systems / software.

  • Attention to detail.

  • Project an energetic attitude, warm welcome and positive image over the phone.

  • Adhere to attendance and punctuality standards.

    Work additional hours on as needed basis.

  • Adapt to change and meet the changing demands of the work environment.

  • Working knowledge of all customer service reports and systems
  • Organizational, analytical, and problem-solving skills are essential.

  • The ability to effectively handle multiple assignments is required .

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Business Development and Sales
  • Industries

    Outsourcing/Offshoring

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ANALISTA NAL.

SOLUCIONES S&S GCGIA - 14401

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    Unlock Your Passport Advisor Potential: Insight & Career Growth Guide


  • Real-time Passport Advisor Jobs Trends in Barranquilla, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Passport Advisor in Barranquilla, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 461 jobs in Colombia and 4 jobs in Barranquilla. This comprehensive analysis highlights market share and opportunities for professionals in Passport Advisor roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Auxis adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Passport Advisor Job Success
    Auxis interview tips for Passport Advisor

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Auxis's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
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    Final Thought:

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