Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Partner Support Associate (Customer Support Representative).
Colombia Jobs Expertini

Urgent! Partner Support Associate (Customer Support Representative) Job Opening In Perímetro Urbano Medellín – Now Hiring Ansira

Partner Support Associate (Customer Support Representative)



Job description

Partner Support Associate (Customer Support Representative)

The Partner Support Associate is a vital member of Ansira’s team, providing exceptional customer service and technical support to local partners using our marketing platform.

This is a front-line role focused on enabling partners to achieve their marketing objectives and receive the highest standard of service.

Associates will develop technology proficiency, troubleshoot platform issues, and drive satisfaction and engagement throughout the partner network.

Location: Medellín, Colombia.

This is a full-time, in-office role with the possibility of transitioning to a hybrid arrangement based on performance and tenure.

Shifts are 8.5 hours and run between 9:00 AM and 8:00 PM.

Candidates must be flexible and available for varying shifts within this time frame, including rotating schedules.

The role observes the US holiday schedule and will be compensated for working on Colombian holidays.

Duties / Responsibilities

  • Interact with partners daily to support their use of Ansira’s marketing platform and programs via phone, chat, and email
  • Achieve and maintain deep proficiency in Ansira technology through regular education and training
  • Assist partners with placing orders, enrolling in automated programs, and resolving technical issues
  • Manage support tickets using approved systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests
  • Accurately track time spent on support activities using department tools
  • Communicate with team members, leads, managers, and client relationship managers to identify user needs and recommend platform enhancements
  • Meet or exceed key departmental performance indicators such as customer satisfaction, response times, and call pickup rates

Essential Duties and Responsibilities

  • Strong customer service orientation and exceptional oral and written communication skills in English
  • Previous experience working with American companies and understanding of U.S. business culture
  • Friendly, engaging, and professional personality with the ability to build rapport in writing and speech
  • Demonstrated ability to multi-task, problem solve, and apply creativity and resourcefulness
  • Confident in handling customer objections and driving successful outcomes
  • Quick learner, adaptable to new technologies, systems, and marketing concepts
  • Strong organizational and time management skills; able to manage procedural tasks and workflows efficiently
  • Effective team player, collaborative and approachable
  • Capable of assisting business partners in program enrollment, order placement, and troubleshooting technical issues

Key Competencies

  • Excellent English communication (oral and written)
  • Judgment/Decision Making
  • Resourcefulness/Initiative
  • Multi-tasking/Prioritizing
  • Stress Management
  • Listening
  • Customer Focus
  • Team Collaboration
  • Ability to Work Independently
  • Energy and Drive

Education and Experience

  • Associate degree or higher
  • Experience in a customer support role or a related role with experience in American processes
  • Marketing/Media familiarity is a plus

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Software Development
#J-18808-Ljbffr


Required Skill Profession

Servicio De Atención Al Cliente



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Partner Support Potential: Insight & Career Growth Guide


  • Real-time Partner Support Jobs Trends in Perímetro Urbano Medellín, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Partner Support in Perímetro Urbano Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9933 jobs in Colombia and 169 jobs in Perímetro Urbano Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Partner Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Partner Support Associate (Customer Support Representative) Job?

    Great news! is currently hiring and seeking a Partner Support Associate (Customer Support Representative) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ansira adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Partner Support Associate (Customer Support Representative) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Perímetro Urbano Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Partner Support Associate (Customer Support Representative)?

    Key qualifications for Partner Support Associate (Customer Support Representative) typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Partner Support Associate (Customer Support Representative)?

    To improve your chances of getting hired for Partner Support Associate (Customer Support Representative), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Partner Support Associate (Customer Support Representative) Job Success
    Ansira interview tips for Partner Support Associate (Customer Support Representative)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Ansira's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Partner Support Associate (Customer Support Representative) interview at Ansira, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ansira's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Partner Support Associate (Customer Support Representative) Positions

    Setting up job alerts for Partner Support Associate (Customer Support Representative) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!