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Paralegal with a talent for customer service Job Opening In Colombia, Colombia – Now Hiring Codekeeper


Job description

Paralegal with a talent for customer service (LegalTech)
Join Codekeeper and play a pivotal role in managing customer success for our clients.

As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support.

We are seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multifaceted position.

We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

Role Description


As a Paralegal with a talent for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service.

This responsibility is crucial for enhancing customer satisfaction and retention.

You will act as an essential bridge between our company and its customers, championing customer success and satisfaction.

Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities


Legal Drafting/Review

  • As part of our service customers require written agreements incorporating their requirements.

    You'll be managing this process by drafting the legal language to fit those requirements
  • You'll be preparing the required documents, which will then be checked by your manager before it is shared with the client

Customer Service

  • You'll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
  • Since we operate a full service model, you'll be making sure their requests are handled quickly and correctly

Tech Setup Support

  • Customers will also be required to set up connections between their source code management platform
  • You will support them in this process and make sure everything is administered correctly on our side

Sales Support

  • Since in our view customer success starts from the very first contact, you'll also be working with leads who have questions, guiding them about our service
  • This is done via email and website chat

Report Drafting

  • Some of our customers require us to inspect information they provide
  • You draft the reports and send them back to them

About the Company


Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era.

We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations.

As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.

What We Offer

  • Passionate and fun-loving colleagues
  • Startup mindset with ample opportunities for growth
  • Regular team activities and gatherings
  • Comprehensive onboarding process with a dedicated ramp-up period
  • A supportive team that values open communication and direct feedback
  • A chance to excel in your career and make a difference

What We Are Looking For


We are seeking a motivated individual ready to embrace this challenge.

While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

  • Prior experience in customer success or similar role is preferred
  • Proficiency in drafting legal documents
  • Exposure to working with diverse companies of varying sizes and industries

Additional Requirements

  • Analytical thinking, and a proactive attitude
  • Excellent written English communication skills
  • Proficiency in modern web tools like Google Docs and similar platforms
  • Highly organized with a strong attention to detail
  • Comfortable adapting and multitasking in a fast-paced environment

Additional Info

  • Job Location: Remote
  • Join us to shape the future of software escrow

How to Apply


Please send an application that speaks directly to how you would like to fill this position.

There are no right answers or expectations.

Show us your role in our company's future and our role in yours.

Address some of the work we do.

Introduce yourself as a colleague.

Feel free to respond in either Dutch or English.

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Required Skill Profession

Other General


  • Job Details

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Unlock Your Paralegal with Potential: Insight & Career Growth Guide


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Are You Looking for Paralegal with a talent for customer service Job?

Great news! is currently hiring and seeking a Paralegal with a talent for customer service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Codekeeper adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Paralegal with a talent for customer service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Paralegal with a talent for customer service?

Key qualifications for Paralegal with a talent for customer service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Paralegal with a talent for customer service Job Success

Codekeeper interview tips for Paralegal with a talent for customer service

Here are some tips to help you prepare for and ace your Paralegal with a talent for customer service job interview:

Before the Interview:

Research: Learn about the Codekeeper's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Paralegal with a talent for customer service interview at Codekeeper, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Codekeeper's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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