Type of contract: Independent Contractor
About our client
Our client is a leading property management company based in Miami, specializing in short-term rentals and hotel management.
Their portfolio includes more than 300 luxury properties across the city, managed for a group of international investors.
Role Overview
As part of their continued growth, our client is seeking a dedicated and strategic Owner Relations Manager to lead relationship management excellence across their portfolio of property owners.
This role is at the heart of their business, ensuring owners receive world-class communication, transparency, and financial performance.
The ideal candidate will bring together strong business acumen, hospitality service orientation, and analytical skills to deliver both satisfaction and results.
Key Responsibilities
Owner Relationship Management
● Serve as the primary point of contact for all assigned property owners,
ensuring consistent, timely, and proactive communication.
● Build long-term, trust-based relationships focused on transparency,
performance, and partnership.
● Anticipate owner needs and deliver solutions that enhance satisfaction and
retention.
Performance & Financial Oversight
● Monitor property performance KPIs including occupancy, revenue, ADR,
and profitability.
● Provide owners with clear monthly reports, performance insights, and
actionable recommendations.
● Collaborate with the Revenue Management and Operations teams to
implement optimization strategies.
Onboarding & Account Setup
● Oversee the onboarding of new properties, coordinating with marketing,
design, and operations teams.
● Ensure listings are optimized across all platforms and aligned with market
positioning.
● Support owners with pricing strategies, photos, and marketing readiness.
Issue Resolution & Support
● Handle owner concerns with professionalism, empathy, and efficiency.
● Partner with internal departments to ensure timely and effective solutions to
property, maintenance, or guest-related issues.
Owner Education & Retention
● Keep owners informed about performance trends, market dynamics, and
new initiatives.
● Organize periodic update calls and performance reviews to ensure
continuous alignment.
● Develop and implement retention strategies that reinforce trust and loyalty.
Qualifications
● Bachelor's degree in Hospitality Management, Business, Economics, Law,
or a related field.
● B2/C1 english level
● 4+ years of proven experience in account management, customer relations,
or property management (hospitality or real estate industry preferred).
● Experience in sales, negotiation, and stakeholder management.
● Tech-savvy, with experience in CRM systems, property management tools,
or reporting platforms.