Oracle Fusion CX Consultant

Job description

About Apex IT:

At Apex IT, we’re not just consultants; we’re transformation partners.

As a global firm, we deliver award-winning Salesforce and Oracle solutions, helping organizations achieve operational excellence and elevate customer, employee, and student experiences.

Our team specializes in unlocking the transformative power of Salesforce and Oracle platforms to drive business growth and success.

We deliver end-to-end Salesforce services, guiding businesses through every phase—from strategic planning and configuration to seamless customization and integration.

For Oracle Cloud applications, we offer end-to-end consulting, implementation, and migration services.

Whether it’s Oracle CX, HCM, ERP, SCM, or EPM, we empower businesses to unlock the full potential of cloud technology, enhancing agility, scalability, and operational efficiency.

We also go beyond consulting.

Through Apex Theorem, our digital marketing agency, we create smart, results-focused strategies that help businesses connect with their customers, increase leads, and grow revenue.

We’re passionate about making technology work for you.

With our headquarters in the US and a strong business unit in India, we’re thrilled to expand into Colombia.

This expansion will allow us to leverage Colombia's vibrant tech talent pool to drive innovation across Latin America.

Job Title: Oracle Fusion CX Consultant

Reports to: President

Work Location/Travel: Remote within Colombia or on-site at client locations.

Occasional travel (up to 20%) may be required for client engagements.

Job Summary:

We’re seeking driven and passionate professionals to join our growing team in Colombia.

You’ll collaborate with global experts on cutting-edge projects, deliver tailored solutions for clients, and play a key role in establishing Apex IT’s footprint in LatAm. This role offers a unique blend of remote/hybrid work, professional development, and opportunities to innovate.

We are seeking an experienced Oracle Fusion CX Consultant with expertise in Fusion Sales, Fusion Service, or both to join our team.

The ideal candidate will play a crucial role in implementing, configuring, and optimizing Oracle Fusion CX applications to enhance customer engagement and business processes.

Essential Functions:
•Lead the implementation and configuration of Oracle Fusion Sales and/or Fusion Service modules.
•Collaborate with business stakeholders to gather requirements and translate them into system solutions.
•Configure workflows, automation, and integrations within the Oracle CX ecosystem.
•Provide functional and technical expertise, troubleshooting, and issue resolution for Fusion CX applications.
•Support data migration, system testing, and user training to ensure smooth adoption.
•Stay updated with Oracle Cloud CX enhancements and recommend best practices for process improvements.
•Work closely with cross-functional teams, including developers, architects, and business analysts.

Duties/Responsibilities:
•Stay ahead of trends through continuous learning and certifications (e.g., Salesforce, Oracle Cloud).
•Work directly with clients to provide strategic insights and solutions tailored to their needs.
•Contribute to internal initiatives and help shape our presence in Colombia.
•Share your expertise with team members and clients, fostering growth and innovation.
•Performs other duties as assigned.

Competency:
•Excellent verbal and written communication skills in English and Spanish, with the ability to convey complex ideas clearly.
•A proactive approach to identifying opportunities and driving business growth.
•Strong understanding of Oracle Fusion CX solutions and best practices.
•Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
•Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
•Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
•Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
•Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
•Relationship Building: Proven ability to foster and maintain strong professional connections.
•Flexible and responsive to changing business needs and priorities.
•Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
•Team Player: Works collaboratively across teams to achieve shared goals.
•Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
•Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:
•Provide training and mentorship to technical staff to support their professional growth.
•Participate in the recruitment process, including conducting interviews to assess candidates’ qualification.
•Assign tasks, set clear expectations, and manage the workflow of project team members to ensure efficiency and quality.
•Conduct performance evaluations, delivering timely and constructive feedback to enhance team performance and development.

Work Environment:
The role may be performed remotely or on-site at a client location, depending on project requirements.

For remote work, employees are expected to maintain a professional and distraction-free workspace, including appropriate virtual backgrounds if needed.

A reliable and high-speed internet connection is essential to ensure smooth communication and productivity.

Physical Requirements:
•Prolonged periods sitting or standing at a desk and working on a computer.
•Bending, sitting, lifting, and/or driving.

Required Education and Experience:
(Education and experience based on requirements that are job-related and consistent with business necessity.)
•Bachelor’s degree in Computer or Information Science - related field or commensurate experience required.
•3+ years of hands-on experience in Oracle Fusion CX, with expertise in Fusion Sales, Fusion Service, or both.
•Strong knowledge of Oracle Sales Cloud, Service Cloud, and Customer Data Management.
•Experience in configuring business rules, workflows, and automation within Fusion CX.
•Understanding of BPM workflows, REST/SOAP APIs, and data migration strategies.
•Experience with Fusion BI (OTBI, BIP)
•Excellent problem-solving, communication, and stakeholder management skills.

Preferred Education and Experience:
•Oracle Fusion CX certification(s) are a plus.

Why Apex IT?

At Apex IT, you’ll be part of an exciting journey as we establish a strong presence in Colombia and LatAm, tackling challenges with world-class technology while shaping the future of IT consulting.

We prioritize professional growth through certifications, training, and mentoring, offering remote or hybrid opportunities with room to innovate.

Other Benefits:
•Competitive salaries with additional incentives for certifications and specialized expertise.
•Premium medical insurance.
•Dedicated dental plan for employees.
•Pension contributions, cesantías, and other savings benefits for long-term security.
•Generous paid leave, flexible schedules, and family-friendly policies.
•One-time reimbursement for setting up a professional remote workspace.
•Monthly teleworking allowance to cover internet and other remote work expenses.
•Hands-on experience with international projects, dedicated training budgets, and continuous learning opportunities.
•Unlimited access to various training portals including Oracle’s Cloud Learning Subscriptions.
•Opportunities to travel and collaborate with teams in the US and India.
•Bonuses for referring qualified professionals to our team.
•Monthly Wellness Pass Voucher for gym memberships, fitness programs, or wellness activities.
•A diverse, inclusive workplace with regular team-building activities and company events.

Join us to work on cutting-edge projects, grow your career, and be part of a team making an impact in Colombia and beyond!

Apply online or send your resume to

Required Skill Profession

Informática, Tecnología Y Sap