Operatios Supervisor

The Operations Supervisor is responsible for coordinating the Team Leader and the team members, organizing their workload while monitoring their performance.

The AS will serve as an extension of the company with the customer, making his priority to address customers', Team Leads, and Team Members' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

Strong people skills such as empathy, tonality, effective, accurate, and persuasive communication, flexibility, good judgment, and genuine interest in others are necessary for this position.

Responsibilities as follow and not limited to:

• Assist with all meetings scheduled by the Management team, customers, and LSG.
  
  
• Team allocation if necessary.
  
  
• Keep track of all communication channels: WhatsApp, Teams, and Mailbox.
  
  
• Keep track of IT issues, lateness, and absenteeism.
  
  
• Be on top of the tracking mailbox.
  
  
• Audit the loads touched by the employees on a weekly basis.
  
  
• Give coaching sessions.
  
  
• Proceed with verbal warnings and written warnings when needed.
  
  
• Guarantee that the loads have been touched in a timely manner.
  
  
• Supervise daily operations.
  
  
• Review, investigate, and provide coaching sessions regarding the Qualities of the operation.
  
  
• Guarantee that the employees reach the daily goal set by the client.
  
  (Incoming calls and tracking goals).
  
  
• Be on Top of Team Leads' needs.
  
  
• Administrative duties, organizing employee schedules, monitoring, and evaluating employee performance, and leading team members.
  
  
• Collaborating and developing improvement plans, monitoring progress, and delegating employee assignments.
  
  
• Documenting operational tasks and reporting to upper-level management.
  
  
• Evaluating employee performance.
  
  
• Resolving conflicts or complaints from customers and employees.
  
  
• Contributes to team efforts as needed to achieve desired results.
  
  
• Communicate job expectations and responsibilities.
  
  
• Other duties as assigned.
  
  

Required Skills:

· Technologists or professional graduated or studying careers related to Logistics, Business administration, Industrial engineer (preferable)

· English Fluency (B2 - C1)

· Full Time Availability

· Attention to detail

· Assertive Communication

· Active Listening

· Problem Solving

· Multitasking

· Flexibility

What's in it for YOU at Lean Solutions Group:

· We believe in your talent, and we recognize your worth

· Be part of a multicultural team and develop your skills

· Access valuable growth opportunities and strengthen your career path by working with top U.S.-based companies

· Collaborative and inclusive organizational culture

· A dynamic work environment where you can connect, learn, and grow within our vibrant community.

· Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions

· Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance

· Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being

Build your career path and work in a dynamic and inspiring environment that encourages your growth.

Gain access to a value-adding experience that will enrich your journey and