Operations Team Lead

Job description

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Ready to set sail on a new adventure within the world of freight forwarding?

Then look no further than leading logistics specialists at Manuport Logistics (MPL), based right in Bogotá, Colombia.

We always go the extra mile for our customers, delivering a unique blend of logistics services and tailored advice from our dedicated team.

To help grow our Bogotá branch, we are looking to fill the following position:

Role Overview:

We are looking for a highly motivated candidate who has experience in freight forwarding industry and deep knowledge of ocean freight.

Knowledge of air and road transport is desirable.

You are a hands-on operations team leader and have the drive and the skill to inspire, coach and develop people.

You can identify commercial opportunities and translate them into wins for the future.

You are an expert in communication and deliver excellent service to customers and other subsidiaries within our group.

The ideal candidate will also manage larger accounts from start to finish, including booking, documentation, and invoicing.

Key Responsibilities:

• Lead and support a team of transport coordinators in their daily operations.
  
  
• Motivate, coach, and develop team members to ensure a positive and productive work environment.
  
  
• Act as an experienced people manager to build team performance and cohesion.
  
  
• Oversee and manage day-to-day operational activities within the transport department.
  
  
• Ensure smooth execution of transport operations from A to Z (end-to-end process).
  
  
• Maintain close follow-up with clients regarding their transport activities.
  
  
• Handle and resolve client complaints effectively and professionally.
  
  
• Manage transport files thoroughly, including documentation and compliance.
  
  
• Control margins and ensure profitability of operations.
  
  
• Handle invoicing accurately and in a timely manner.
  
  

Strategy & Business Development

• Contribute to the development and execution of operational strategies.
  
  
• Identify improvement opportunities and implement changes to increase efficiency.
  
  
• Drive initiatives that support revenue growth and operational profitability.
  
  

Required Skills and Qualifications:

- Proven experience in the freight forwarding industry with depth knowledge of ocean freight operations .

- Strong interpersonal skills to manage cross-functional and international relationships.

- Document Handling: Proficiency in using and applying forwarding documents.

- Communication Skills: Excellent communication skills in both Spanish and English.

- Customer Focus: A commitment to going the extra mile for customers and achieving the best possible outcomes.

- Technical Skills: Proficient in computer use and quick to learn new and customized operating systems.

- Fluent in English (spoken and written) is mandatory; additional languages are a plus.

-Motivated by working in a growing, fast-evolving office environment .

BE DIFFERENT, BE MPL

MPL is proud to be different.

We challenge one another to be the best version of ourselves.

We are looking for creative solutions in the professional transporting of customers’ goods from A to B.

We always work as a team, valuing every one of our team members.

Nothing great was ever achieved without enthusiasm.

Winners find a reason, losers an excuse.

Are you a winner?

Then send your application to and we’ll be in touch.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage, Maritime Transportation, and Freight and Package Transportation

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Required Skill Profession

Operaciones Y Administración De Empresas