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Operations Support Associate Job Opening In WorkFromHome – Now Hiring dLocal


Job description

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Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others.

Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives.

We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

We are looking for an Operations Support Associate to join the Refunds team.

The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.

What will you be doing?

  • Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence
  • Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems
  • Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies
  • Managing tight SLAs and prioritizing workload according to urgency
  • Working closely with other departments of the company

What skills do I need?

  • Bachelor’s degree in administration or any other related field (in process or completed)
  • 1+ years of administrative or back office experience, preferably in a multicultural environment
  • Fluent in English
  • Strong Excel skills, ability to handle large amounts of data, and to create reports
  • High attention to detail, excellent analytical skills, systematic and well-organized
  • Ability to adapt to change quickly and multitask

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

  • Remote work: work from anywhere or one of our offices around the globe!
  • Flexibility: we have flexible schedules and we are driven by performance
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
  • Learning & development: get access to a Premium Coursera subscription
  • Language classes: we provide free English, Spanish, or Portuguese classes
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team?

    We’ve got your back!
  • For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us.

We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!

Seniority level

  • Not Applicable

Employment type

  • Full-time

Job function

  • Management and Manufacturing

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Required Skill Profession

Gestión Y Dirección


  • Job Details

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Unlock Your Operations Support Potential: Insight & Career Growth Guide


Real-time Operations Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Operations Support roles.

14352 Jobs in Colombia
14352
12041 Jobs in Workfromhome
12041
Download Operations Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Operations Support Associate Job?

Great news! is currently hiring and seeking a Operations Support Associate to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at dLocal adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Operations Support Associate Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Support Associate?

Key qualifications for Operations Support Associate typically include Gestión Y Dirección and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Support Associate?

To improve your chances of getting hired for Operations Support Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Support Associate Job Success

dLocal interview tips for Operations Support Associate

Here are some tips to help you prepare for and ace your Operations Support Associate job interview:

Before the Interview:

Research: Learn about the dLocal's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Support Associate interview at dLocal, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the dLocal's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operations Support Associate Positions

Setting up job alerts for Operations Support Associate is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!