Overview
dLocal Bogota, D.C., Capital District, Colombia
We are looking for an Operations Support Associate to join the Refunds team.
The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.
What will you be doing?
- Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence
- Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems
- Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies
- Managing tight SLAs and prioritizing workload according to urgency
- Working closely with other departments of the company
What skills do I need?
- Bachelor’s degree in administration or any other related field (in process or completed)
- 1+ years of administrative or back office experience, preferably in a multicultural environment
- Fluent in English
- Strong Excel skills, ability to handle large amounts of data, and to create reports
- High attention to detail, excellent analytical skills, systematic and well-organized
- Ability to adapt to change quickly and multitask
What do we offer?
- Remote work: work from anywhere or one of our offices around the globe
- Flexibility: flexible schedules and performance-driven environment
- Fintech industry: dynamic and evolving environment with opportunities to build and boost creativity
- Referral bonus program: internal referrals rewarded
- Learning & development: Premium Coursera subscription
- Language classes: free English, Spanish, or Portuguese classes
- Social budget: monthly budget to connect with your team
- dLocal Houses: option to work from a location globally with team support
- For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so you’ll hear from us.
We will review your CV and keep you posted by email at every step of the process.
Also, you can check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!
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