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Colombia Jobs Expertini

Operations Manager- Credit Line/Credit Card Job Opening In Bogotá – Now Hiring PayJoy


Job description

Operations Manager - Credit Line / Credit Card

PayJoy Bogota, D.C., Capital District, Colombia

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.

As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Operations Manager is responsible for rollout and expansion of granting a line of credit/credit card with phone financing including funnel and bug detection, identifying bugs/pain points and operational issues, and prioritizing fixes with cross-functional teams, and driving improvements based on user insights and quality standards.

Key Responsibilities

  • Monitor the user funnel and identify drop-off points, friction areas, and blockers that affect conversion or usage of the CL/CC.

  • Detect and track bugs, pain points, and operational issues, working closely with Product, Engineering, and CX teams to ensure resolution.

  • Prioritize fixes and enhancements in collaboration with products based on impact, user insights, and business goals, using structured frameworks.

  • Gather and synthesize user insights through research, support feedback, and data analysis to inform continuous improvements.

  • Drive operational efficiencies through proposal and execution on initiatives applicable to Customer Experience processes, product ops, chatbots, and any other internal tools.

  • Represent the voice of the customer, partnering with Customer Insights, Product, Marketing and Risk to analyze, document, and channel insights to the corresponding stakeholder; define a plan to ensure structured ongoing customer learning.

  • Reduce card declines by identifying root causes and driving initiatives to improve customer understanding and behavior, in close collaboration with Fraud and Risk teams.

Qualifications

  • Bachelor's degree in Economics, Management, Finance, or a related field.

  • 5 years of relevant experience in Operations, Logistics, or Project Management, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.

  • Proven experience managing global teams and external vendors, and should be comfortable communicating with people across the organization.

  • Strategic leadership, process optimization, and cross-functional collaboration to ensure seamless execution of operations, as well as an outstanding customer experience.

  • Ability to analyze and interpret complex data sets, make business recommendations based on analysis, and support project execution, experience in BI tools, data analysis, and KPI tracking.

  • Ability to identify operational inefficiencies and implement effective solutions.

  • Project management skills with a track record of successfully managing projects from initiation to completion.

  • Basic knowledge of Zendesk, chatbots, or other tools, as well as SQL.

Benefits

  • 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

  • Life insurance.

  • Phone finance, Headphone, home office equipment and fitness perks.

  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium
  • 13% Saving funds
  • $2,000 MXN monthly grocery coupons
  • $2,000 MXN monthly restaurant coupons
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion • Ownership • Break Through Walls • Live Communication • Transparency & Directness • Focus on Scale • Work-Life Balance • Embrace Diversity • Speed • Active Listening

Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management

#J-18808-Ljbffr

Required Skill Profession

Operaciones Y Administración De Empresas


  • Job Details

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Unlock Your Operations Manager Potential: Insight & Career Growth Guide


Real-time Operations Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Manager in Bogotá, Colombia, highlighting market share and opportunities for professionals in Operations Manager roles.

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Are You Looking for Operations Manager Credit Line/Credit Card Job?

Great news! is currently hiring and seeking a Operations Manager Credit Line/Credit Card to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PayJoy adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Operations Manager Credit Line/Credit Card Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Manager Credit Line/Credit Card?

Key qualifications for Operations Manager Credit Line/Credit Card typically include Operaciones Y Administración De Empresas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operations Manager Credit Line/Credit Card Job Success

PayJoy interview tips for Operations Manager  Credit Line/Credit Card

Here are some tips to help you prepare for and ace your Operations Manager Credit Line/Credit Card job interview:

Before the Interview:

Research: Learn about the PayJoy's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Manager Credit Line/Credit Card interview at PayJoy, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PayJoy's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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