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Operations Manager BPO Job Opening In Cartagena de Indias – Now Hiring Lean Solutions Group


Job description

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The operations manager will be required to work On-Site in Cartagena

JOB SUMMARY

The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients.

They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES

  • Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.

  • Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.

  • Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.

  • Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE

  • 2+ years of experience in Leadership roles in a BPO
  • Advanced English proficiency.

  • Microsoft Office (Teams, Outlook), Billing App, Microsoft Package.

BENEFITS

  • High competitive salary.

  • Schedule from Monday to Friday (Weekends Off).

  • Growth opportunities.

  • Great environment.

Located in: Cartagena.

#J-18808-Ljbffr

Required Skill Profession

Operaciones Y Administración De Empresas


  • Job Details

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Unlock Your Operations Manager Potential: Insight & Career Growth Guide


Real-time Operations Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Manager in Cartagena de Indias, Colombia, highlighting market share and opportunities for professionals in Operations Manager roles.

35684 Jobs in Colombia
35684
365 Jobs in Cartagena De Indias
365
Download Operations Manager Jobs Trends in Cartagena De Indias and Colombia

Are You Looking for Operations Manager BPO Job?

Great news! is currently hiring and seeking a Operations Manager BPO to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lean Solutions Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Operations Manager BPO Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cartagena de Indias. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Manager BPO?

Key qualifications for Operations Manager BPO typically include Operaciones Y Administración De Empresas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Manager BPO?

To improve your chances of getting hired for Operations Manager BPO, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Manager BPO Job Success

Lean Solutions Group interview tips for Operations Manager BPO

Here are some tips to help you prepare for and ace your Operations Manager BPO job interview:

Before the Interview:

Research: Learn about the Lean Solutions Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Manager BPO interview at Lean Solutions Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lean Solutions Group's products or services and be prepared to discuss how you can contribute to their success.

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