- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Operations Manager.
Urgent! Operations Manager Job Opening In Barranquilla – Now Hiring UnifyCX
UnifyCX is growing and we are looking for an
Operations Manager
to join our motivated and ambitious team in Barranquilla, Colombia.
Come be one of the pioneers at our newest location
What Will You Do?
As an
Operations Manager
you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services.
This role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction.
The Operations Manager will work closely with senior management and clients to drive operational excellence and achieve business objectives.
Key Responsibilities
Operational Oversight:
Manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (SLAs).
Oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity.
Performance Management:
Monitor key performance indicators (KPIs) and operational metrics to assess and improve performance.
Implement action plans to address performance issues and achieve performance targets.
Client Relationship Management:
Serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues.
Prepare and present operational reports and performance updates to clients and senior management.
Process Improvement:
Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
Facilitate regular process reviews and update standard operating procedures (SOPs) as needed.
Team Leadership and Development:
Lead, mentor, and motivate teams to achieve performance goals and maintain high levels of employee engagement and satisfaction.
Foster a positive and collaborative work environment.
Resource Management:
Manage resource allocation, including staffing levels, scheduling, and workflow distribution.
Ensure that operational resources are used efficiently and effectively.
Compliance and Quality Assurance:
Ensure compliance with company policies, industry regulations, and client-specific requirements.
Address and resolve any compliance or quality issues promptly.
Reporting and Analysis:
Prepare and analyze operational reports, including performance metrics, financial data, and client feedback.
Who Are You?
Experience:
Minimum of 5 years of experience in operations management within the BPO industry or a related field.
Proven experience in managing teams, driving performance, and delivering results.
Skills:
Strong leadership and team management skills.
Strong organizational and time management skills.
Additional Requirements:
Flexibility to adapt to changing priorities and handle high-pressure situations.
Who We Are
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.
We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.
Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
Reports to:
Sr Director of Operations
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Operations Manager Potential: Insight & Career Growth Guide
Real-time Operations Manager Jobs Trends in Barranquilla, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Manager in Barranquilla, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35698 jobs in Colombia and 138 jobs in Barranquilla. This comprehensive analysis highlights market share and opportunities for professionals in Operations Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! UnifyCX is currently hiring and seeking a Operations Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operations Manager Jobs Barranquilla.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UnifyCX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations Manager Jobs Colombia varies, but the pay scale is rated "Standard" in Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operations Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Operations Manager interview at UnifyCX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UnifyCX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Operations Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!