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Urgent! Operations Manager - B2B SaaS Job Opening In WorkFromHome – Now Hiring Scale Up Recruiting Partners

Operations Manager B2B SaaS



Job description

Overview

Operations Manager - B2B SaaS at Scale Up Recruiting Partners

Location: Bogota, D.C., Capital District, Colombia

Responsibilities

  • Lead daily operations and ensure cross-team efficiency.

  • Create and implement SOPs to improve productivity and accountability.

  • Manage timelines, budgets, and resources across projects.

  • Identify operational risks and implement solutions to ensure compliance and continuity.

  • Act as a connector across Marketing, Sales, Finance, Engineering, and Customer Success.

  • Take over responsibilities currently managed by the CEO, becoming a trusted right hand.

  • Introduce and implement scalable frameworks (Lean Six Sigma, EOS, workflow automation).

  • Analyze operational and customer data to identify trends, friction points, and churn risks.

  • Build dashboards and reports that transform data into actionable insights.

  • Design KPIs and data models to measure performance and retention.

  • Lead initiatives to reduce churn and manage high-turnover environments.

  • Foster a collaborative, accountable, and motivating culture across distributed teams.

  • Drive execution of strategic initiatives with measurable outcomes.

Required Skills & Experience

  • 5–10 years in operations management, business intelligence, or related functions.

  • Proven experience leading fast-paced, globally distributed teams.

  • Proficiency in BI platforms (Tableau, Power BI, Looker) and advanced Excel/Google Sheets.

  • Experience with ClickUp workflows and dashboards (strong plus).

  • Familiarity with ERP systems, workflow automation, Lean Six Sigma, EOS.

  • Skilled in defining, managing, and acting on KPIs and benchmarks.

  • Experience in SaaS, MarTech, or digital marketing industries.

  • Must be available for meetings between 8 AM – 2 PM EST.

Who You Are

  • High-energy, extroverted leader who complements an introverted CEO.

  • Strong communicator with fluent, confident English.

  • Excellent presentation and stakeholder management skills.

  • Empathetic and emotionally intelligent; able to inspire and motivate.

  • Detail-oriented with a drive for continuous improvement.

  • Passionate about scalable operations and delivering measurable impact.

Benefits

  • Contractor role with structured performance evaluation.

  • Feedback every 30 days to support continuous growth.

  • PTO to relax and recharge.

  • Sick leave days for health and well-being.

  • Global, remote-first company with distributed teams across multiple countries.

  • Opportunity to work closely with the CEO, directly impacting company culture, performance, and scalability.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Management

Industries

  • Software Development

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Required Skill Profession

Operaciones Y Administración De Empresas



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