Job description
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Job Title: ️ Operations Coordinator – Maintenance Dispatch, Purchasing & Admin
Why Work for Us?
At Blue Gems, we’re obsessed with building smart, efficient systems that keep vacation rentals running seamlessly.
We manage over 150 short-term rental homes in Florida — handling everything from guest experience to maintenance and cleaning — so our property owners and guests can enjoy peace of mind.
We’re a lean, global team of 25+ (primarily in LATAM) who value ownership, honesty, and making things better every day.
We offer stable, long-term roles with bimonthly pay tand plenty of opportunities to grow with us.
If you thrive in a fast-paced environment, love solving urgent problems, and want to be part of a high-performing team — keep reading.
Who We Are and What We Are Looking For…
We’re looking for an Operations Coordinator who can keep calm under pressure , coordinate moving parts in real time, manage purchasing for our field technicians, and ensure no maintenance task is dropped.
This isn’t a quiet desk job — it’s active, high-volume coordination and problem-solving that keeps our weekends running smoothly.
Your Four Primary Responsibilities/Objectives Will Be:
- Real-Time Maintenance Dispatch – Coordinate technicians and vendors for urgent and scheduled repairs, ensuring rapid response and smooth communication.
- Task Management & Quality Control – Triage, clean up, and optimize incoming maintenance requests in Notion for accuracy and priority.
- Purchasing & Materials Coordination – Source, order, and track parts and materials, ensuring field technicians have what they need on time.
- ️ Weekday Operational Leadership – Own the Friday–Monday shift, maintaining calm and control during high-pressure turnover periods.
What Will Our Operations Coordinator Look Like?
Who You Are:
- Calm, decisive problem solver who thrives in high-pressure environments
- Strong communicator with clear spoken and written English
- Extremely detail-oriented and highly organized
- Tech-savvy with Notion, Airtable, Slack, Google Drive, and AI tools
- Proactive — you spot problems and act immediately to resolve them
Who You Are Not:
- Someone who freezes under multiple urgent demands
- Passive or “wait to be told” — this role requires initiative
- Disorganized or easily distracted
Must-Have Qualifications:
- Strong English speaking and phone skills (headset required)
- Experience managing high-volume, fast-moving task queues
- Ability to juggle calls, Slack messages, and real-time dispatch without losing focus
- Highly detail-oriented and proactive mindset
Nice-to-Have Qualifications:
- Experience in short-term rentals, property management, or dispatch coordination
- Familiarity with STR tools like Guesty or SuiteOp
Compensation:
Paid biweekly through Rippling
Stable, long-term role with global team
Clarity of Role:
Name the Role: Operations Coordinator – Maintenance Dispatch, Purchasing & Admin
Key 3 Responsibilities This Person Will Be Driving / Responsible For:
- Live maintenance dispatch and vendor coordination during assigned shifts
- Task triage, cleanup, and optimization in Notion and Airtable
- Purchasing and inventory coordination for field technicians
Define What Success Means in This Role:
- Every maintenance request is addressed promptly and accurately during the shift
- Technicians and vendors receive clear, timely instructions and have required materials ready
- All admin and purchasing records are up-to-date for smooth weekday handoffs
Timeframe for Success:
- Within 3 months: Fully autonomous in dispatching, purchasing, and vendor coordination, meeting all service response goals
- Within 6 months: Implement process improvements that reduce missed tasks and purchasing delays to near zero
- Within 18 months: Recognized as a key operations leader for operational performance, materials management, and training support
Clarity as a Whole/Team:
This Role Owns:
- All live weekend maintenance dispatch (Friday–Monday)
- Task triage and updates in Notion
- Purchasing and materials management for field technicians
This Role Does Not Own:
- Weekday dispatch outside assigned shifts
- Direct supervision of technicians outside coordination duties
- Guest communication unrelated to maintenance
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing
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Required Skill Profession
Gestión De Proyectos Y Procesos