Urgent! Operations Coordinator at Vertuo Health Job Opening In Bogotá D.c. – Now Hiring torre.ai
We are helping Vertuo Health find a top candidate to join their team full-time for the role of Operations Coordinator.
Compensation:
COP 4M - 5M/month.
Location:
Remote (for Colombia residents).
Mission of Vertuo Health:
Vertuo Health is built on the promise to provide your medical practice with efficient, scalable back office and administrative support so that you can focus on patient care.
“
What makes you a strong candidate:
- You have 3+ years of experience in coaching, customer service and technical support.
- You are proficient in data analysis and workforce management.
- Spanish - Fully fluent.
- English - Fully fluent.
Responsibilities and more:
We’re looking for an Operations Coordinator who’s passionate about coaching, guiding, and driving teams to achieve their best while delivering top-notch customer service.
This role is all about supporting your team, staying on top of key metrics, and collaborating across departments to create a productive, happy, and motivated work environment.
You’ll spend most of your time working directly with team members—coaching, motivating, and ensuring performance targets are met.
When challenges arise, you’ll be there to tackle them head-on, finding solutions and keeping things running smoothly.
What You’ll Do:
- Team Leadership (80% of your day):
- Coach and guide your team to hit (and exceed) their goals using performance tools and real-time data.
- Give meaningful feedback, plan development strategies, and help each team member grow.
- Keep an eye on customer interactions and run training sessions when needed.
- Be your team’s biggest cheerleader, keeping morale high and productivity even higher.
Operational Superhero Work:
- Ensure we’re always delivering top service while staying efficient.
- Jump in when team members need help with calls or tough customer situations.
- Spot issues in performance metrics (KPIs) and create action plans to fix them.
- Work closely with other teams—like Workforce, Quality, and HR—to get things done.
Staying on Top of Policies:
- Make sure your team follows company policies (security, HR, operations—you name it).
- Report any issues so they can be resolved quickly.
Customer Problem-Solving:
- Handle escalated customer concerns with empathy and professionalism.
- Know our products inside and out to guide your team and customers.
Extras:
- Jump into team projects and initiatives.
- Plan fun activities to keep your team motivated and connected.
What We’re Looking For:
Your Background:
- Bachelor’s degree or equivalent experience.
- Experience as an agent (6 months or more).
- 3+ years in customer service or technical support, ideally in a contact center or BPO.
Your Skills:
- You’re a pro at MS Office and familiar with tools like CCMS.
- You can type like a champ and communicate clearly in English.
You’re amazing at:
- Coaching and leading teams.
- Solving problems and analyzing data.
- Time management and organization.
- Building a strong, motivated team.
Your Personality:
- Positive, flexible, and calm under pressure.
- Customer-focused with a drive to succeed.
- Passionate about hitting (and beating) goals!
What’s in It for You?
- A competitive salary.
- Big opportunities to learn, grow, and take on new challenges.
- Meaningful work where you’ll make an impact every day.
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Unlock Your Operations Coordinator Potential: Insight & Career Growth Guide
Real-time Operations Coordinator Jobs Trends in Bogotá D.c., Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Coordinator in Bogotá D.c., Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10070 jobs in Colombia and 819 jobs in Bogotá D.c.. This comprehensive analysis highlights market share and opportunities for professionals in Operations Coordinator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! torre.ai is currently hiring and seeking a Operations Coordinator at Vertuo Health to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at torre.ai adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations Coordinator at Vertuo Health Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá D.c.. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operations Coordinator at Vertuo Health typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Operations Coordinator at Vertuo Health interview at torre.ai, research the company, understand the job requirements, and practice common interview questions.
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