Operational Technology Support Assistant

Job description

About ARTC
We're one of the country's largest rail network owners, proud to be keeping the future of transport on track.
A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations.

Rail isn't just a mode of transport, it's a safer and more environmentally friendly choice.

We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability.

Join us and be part of a team that's shaping the future of transport in Australia.

About The Team
Safety is our top priority at ARTC, not just for our employees and contractors but also for rail operators and the communities we serve.

When you join the
Safety & Systems
team, you'll be part of a team that plays a crucial role in ensuring the safety, reliability, and cost-effectiveness of our rail assets.

The team ensures our rail network operates smoothly across various systems and regions, helping to create a standardised operating environment.

This helps increase efficiencies for rail operators, making our network more reliable and cost-effective.

About The Opportunity
For this entry level position into the rail industry, prior train control system experience is not required.

We are looking for someone who is eager to learn about train running operations and train control system support.

The successful candidate will be able to readily learn how to perform testing, enhancement, maintenance, and reactive support jobs for the ARTC network and become proficient in the integrity and functionality of operational technology control and monitoring systems.

• Assist in providing reactive support services on technical faults in train control systems, telemetry and related technologies
• Assist in ensuring the safe and reliable operation of all control centre based control systems equipment and systems by carrying out routine maintenance and inspection procedures
• Assist with managing the operational control systems, monitoring systems and telemetry systems configuration data
• Undertake analysis of control system failures, system logs and other system performance data
• Assist in attending to emergency scenarios, when required, within relevant control centres and other areas as needed within the Response Time targets agreed with ARTC
• Development of documentation and work instructions to assist with learning and process improvement

What do we want from you?

• Cert IV or higher in an electronics or technology-based discipline required
• Experience with Windows Servers/Workstations, remote connection applications and system/network monitoring applications
• Local and remote system analysis and problem resolution skills
• Well-developed inter-personal, oral and written communication skills
• Current Drivers Licence

What will you get from us?

• Talk to us about flexible working options
• Competitive remuneration
• Resources to support your health and wellbeing and development
• Novated leasing options, as well as discounts and support programs
• 24/7 Employee Assistance Program for all employees and their direct family members

Our Organisation and Culture
At ARTC, we're more than just a rail network.

We're a team of dedicated professionals committed to keeping Australia moving forward.

Our culture is one of inclusion & collaboration, and continuous improvement.

We're focused on growth, not just for our business but for our people and our country.

In everything we do, safety is our top priority.

We believe in providing a safe workplace where everyone can thrive.

Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.

Our people are at the heart of our success.

We value their expertise, their passion, and their dedication.

We invest in their development and empower them to make a difference.

Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.

Join us at ARTC and be a part of a team that's shaping the future of transport in Australia.

We're proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent.

A
pply Now
Join the exciting future of rail today and find a career for life.

As part of the application process, you'll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing.

Applications close: Monday 22nd September 2025
Note: ARTC reserve the right to progress applications prior to the closing date.

Required Skill Profession

Other General