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Urgent! On-Site Technical Support Lead Job Opening In Bogotá – Now Hiring Stefanini

On Site Technical Support Lead



Job description

Sé parte de Stefanini

En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Responsabilidades y atribuciones

Responsabilidades:

  • Proporcionar soporte técnico in sitio a los usuarios finales, incluida la resolución de problemas de hardware y software, la resolución de problemas de conectividad de red y la asistencia con las instalaciones y actualizaciones del sistema.

  • Servir como el principal punto de contacto para todos los problemas de soporte técnico, asegurando una resolución oportuna y efectiva.

  • Liderar un equipo de especialistas en soporte técnico, brindando orientación, capacitación y soporte para garantizar la prestación de servicios de alta calidad.

  • Desarrollar e implementar procedimientos operativos estándar para las actividades de soporte técnico, asegurando consistencia y eficiencia.

  • Colabore con equipos multifuncionales, incluidos TI, operaciones y servicio al cliente, para identificar y abordar las necesidades de soporte técnico y mejorar la satisfacción general del cliente.

  • Manténgase actualizado con las últimas tendencias y avances tecnológicos para brindar asesoramiento y recomendaciones de expertos a los clientes.

  • Monitorear y analizar métricas de soporte técnico, como el tiempo de respuesta y la tasa de resolución, para identificar áreas de mejora e implementar acciones correctivas.

  • Mantenga documentación precisa de las actividades de soporte técnico, incluidos los pasos para la solución de problemas, las resoluciones y las interacciones con los clientes.

Requisitos y calificaciones

  • Experiencia mínima de 2 años de experiencia liderando Mesas de Servicio, Soporte Técnico de primer y segundo nivel, Gestión de Activos, Gestión de Acceso e Infraestructura.

  • Experiencia comprobada en la coordinación de equipos técnicos, asignación de tareas y control de cumplimiento de SLA.

  • Excelentes habilidades de liderazgo y gestión de equipos.

  • Conocimiento en gestión de incidentes, requerimientos, problemas y cambios.

  • Fuerte conocimiento de hardware, software y solución de problemas de red.

  • Manejo de cliente interno y externo
  • Enfoque en la mejora continua y satisfacción del cliente interno.

  • Capacidad para trabajar bajo presión y manejar múltiples prioridades.

  • Fuertes habilidades analíticas y de resolución de problemas.

  • Competente en el uso de sistemas de tickets y herramientas de soporte remoto.

  • La certificación ITIL es una ventaja.

  • Elaboración de informes ejecutivos

¿Buscas un lugar donde tus ideas brillen?

Con más de 37 años y una presencia global, en Stefanini transformamos el mañana juntos.

Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

Ven y construyamos juntos un futuro mejor


Required Skill Profession

Other General



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    Unlock Your On Site Potential: Insight & Career Growth Guide


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