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On-site Support Analyst Job Opening In Bogotá – Now Hiring SoftwareOne


Job description

We are thrilled to announce an opportunity to join our team as:

On-site Support Analyst

Scope: Full-time | On site

|
Office: Medellín /Colombia

What Makes This Opportunity Unique

As an
On-site Support Analyst
, you will be part of a fast-paced, dynamic team, passionate about provoutstandingtional technical support and contributing to the smooth operation of our systems.

This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork.

You'll be at the forefront of our dedication to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.

Key Responsibilities

  • Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.

  • Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.

  • Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.

  • Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.

  • Assist with system maintenance tasks and software installations as required.

  • Record detailed information about support activities, including steps to resolve issues, solutions, and user guides.

  • Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement.

  • Ensure that all helpdesk processes and standard methodologies are followed to maintain an efficient support environment.

Job Requirements

Profile Requirements

  • Technician, Technologist, or Professional in
    Systems Engineering
    ,
    Electronic Engineering
    ,
    Software Engineering
    , or related fields.

  • Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.

  • Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.

Required Skills

  • Proficiency in solve hardware and software issues, including printers, VPN connections, and network-related problems.

  • Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).

  • Good communication skills, with the ability to explain technical issues to non-technical users.

  • Strong problem-solving skills and the ability to manage multiple tasks simultaneously.

  • Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests.

Preferred Skills

  • Experience with ITIL frameworks and best practices for incident management.

  • Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop).

  • Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

Benefits:

  • A thoughtful culture with lived things we value for an appreciative and encouraging work environment.

  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.

  • Health policy for you and preferential rate for your family.

  • 100% disability payment.

  • Economic incentive program for employee referrals for active positions.

  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.

  • Spaces for leisure, celebrations and recreation for your physical and mental health.

Company description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results.

Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.

We are Low ego.

Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Required Skill Profession

Other General


  • Job Details

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Unlock Your On site Potential: Insight & Career Growth Guide


Real-time On site Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for On site in Bogotá, Colombia, highlighting market share and opportunities for professionals in On site roles.

4438 Jobs in Colombia
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Are You Looking for On site Support Analyst Job?

Great news! is currently hiring and seeking a On site Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareOne adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for On site Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for On site Support Analyst?

Key qualifications for On site Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for On site Support Analyst?

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Interview Tips for On site Support Analyst Job Success

SoftwareOne interview tips for On site Support Analyst

Here are some tips to help you prepare for and ace your On site Support Analyst job interview:

Before the Interview:

Research: Learn about the SoftwareOne's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your On site Support Analyst interview at SoftwareOne, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareOne's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for On site Support Analyst Positions

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