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Urgent! ofr operations manager Job Opening In Bogotá – Now Hiring DHL

ofr operations manager



Job description

OFR OPERATIONS MANAGER

Bogotá, Colombia

Propósito: Asegurar la implementación de la estrategia del producto marítimo para Colombia, garantizar los niveles de servicio para importaciones y exportaciones, minimizando los riesgos para el producto, implementar y ejecutar estrategias de mejoras a la productividad del equipo operativo, responsable de asegurar la profitabilidad correcta del producto marítimo y/o alertar sus desviaciones.

Asegurar la implementación de nuevos negocios junto al desarrollo de estrategias que acompañen al producto.

Responsabilidades Clave:

  • Soporte directo al Head del área y al equipo administrativo en temas relacionados con la operación.

  • Realiza un rol intermediario y de liderazgo entre IT/BPO,FICO, Ventas, operaciones y producto.

  • Lidera, motiva y supervisa el equipo de operaciones marítimas asegurando un buen comportamiento del performance y productividad del área.

  • Identifica las necesidades del cliente, buscando su fidelización a través de la satisfacción del servicio entregado.

  • Desarrolla relaciones sostenibles con clientes corporativos.

  • Lidera QBRS, presentaciones de resultados y facing estratégico con clientes principales.

  • Es líder autónomo ante las emergencias del cliente y de su equipo de trabajo.

  • Responsable de desempeño y gestión del GSC operativo.

  • Impulsa la implementación de la estrategia OFR en el país, interactuando con los distintos Sub-departamentos del core business para alinear el cumplimiento de performance local (ISC/IP).

  • Crea, desarrolla y mantiene buenas relaciones con los proveedores de servicios, facilitando contar con soporte autónomo en casos de urgencias.

  • Station Metrics: Monitor y control directo de Loss-making files, Unbilled y Sick files.

Requisitos/Experiencia:

  • Titulado en Profesional Comercio Exterior o carreras afines.

  • Conocimientos avanzados de inglés hablado y escrito.

  • MS Office: Excel – nivel avanzado.

  • Atención y servicio al cliente, comunicación, relaciones humanas, trabajo en equipo, organización, administración del tiempo.

  • Deseable 5 años en el área de operaciones y/o producto Marítimo, dentro de compañías del mismo sector, desempeñando funciones similares a las descritas.

    Experiencia en el manejo y liderazgo de personal.


Required Skill Profession

Other General



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