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Urgent! Ocean Freight Forwarder Job Opening In Bogotá – Now Hiring DHL Global Forwarding

Ocean Freight Forwarder



Job description

Title: Ocean Freight Forwarder
Location: GSC BOG
The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country.

This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Key Responsibilities
:

  • Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required)
  • Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.

  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
  • Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
  • Meet all commitments to the customers in terms of follow-up/ongoing communication
  • Follow up with DGF operations for booking/schedule/pre-alerts.

    Validate and share details with the customer
  • Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
  • Accept customer requests for quotations and send them to the Quotations team for processing.

    Passes on leads to Sales
  • Record any customer complaints; solves customer complaints or assigns tasks to other functions
  • Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.

Skills / Requirements
:

  • Professionals in industrial engineering, international business, or related fields
  • Minimum of 1 year in Freight Forwarding
  • Excellent verbal and written communication skills & business skills in English and Spanish
  • Customer service and communication skills.

  • Teamwork and autonomy


Required Skill Profession

Other General



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    Unlock Your Ocean Freight Potential: Insight & Career Growth Guide


  • Real-time Ocean Freight Jobs Trends in Bogotá, Colombia (Graphical Representation)

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  • The Work Culture

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    • 7. Obeying Colombia laws and regulations
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    DHL Global Forwarding interview tips for Ocean Freight Forwarder

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the DHL Global Forwarding's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
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    During the Interview:
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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