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NOC Helpdesk Job Opening In Colombia, Colombia – Now Hiring CallTek


Job description

Company Description

For more than two decades, CallTek has been a global leader in delivering secure, compliant, and reliable white-label technical support services.

As a Managed Service Provider (MSP), we offer 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide.

Our team of over 10,000 professionals manages more than 20,000 buildings and one million enterprise network appliances globally.

Headquartered in Irvine, CA, and with offices in nine countries, CallTek is committed to security, privacy, and innovation, integrating AI and NLP to provide advanced solutions for deep customer insights.

Role Description

  • Monitor network performance and respond to alerts proactively to ensure uptime.

  • Provide technical assistance in English via phone, email, and chat to clients experiencing issues.

  • Troubleshoot hardware and software problems and escalate issues as necessary.

  • Document all support interactions and resolutions in the ticketing system for accurate record-keeping.

  • Collaborate with cross-functional teams to improve service efficiency and user satisfaction.

  • Participate in regular training sessions to stay updated on new technologies and best practices.

  • Assist in generating reports on network performance and incident management.

Qualifications

  • Network Operations Center (NOC) experience
  • Strong Troubleshooting skills
  • Network Administration experience
  • Technical Support skills
  • Experience in Computer Network Operations
  • Excellent written and verbal communication skills in English
  • Ability to work independently and remotely
  • Experience with AI and NLP platforms is a plus
  • Relevant certifications such as CompTIA Network+, CCNA are beneficial

Required Skill Profession

Other General


  • Job Details

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Unlock Your NOC Helpdesk Potential: Insight & Career Growth Guide


Real-time NOC Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for NOC Helpdesk in Colombia, Colombia, highlighting market share and opportunities for professionals in NOC Helpdesk roles.

226 Jobs in Colombia
226
14 Jobs in Colombia
14
Download Noc Helpdesk Jobs Trends in Colombia and Colombia

Are You Looking for NOC Helpdesk Job?

Great news! is currently hiring and seeking a NOC Helpdesk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CallTek adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for NOC Helpdesk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for NOC Helpdesk?

Key qualifications for NOC Helpdesk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for NOC Helpdesk?

To improve your chances of getting hired for NOC Helpdesk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for NOC Helpdesk Job Success

CallTek interview tips for NOC Helpdesk

Here are some tips to help you prepare for and ace your NOC Helpdesk job interview:

Before the Interview:

Research: Learn about the CallTek's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your NOC Helpdesk interview at CallTek, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CallTek's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for NOC Helpdesk Positions

Setting up job alerts for NOC Helpdesk is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!