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Urgent! Night Front Desk Supervisor Job Opening In Bogotá – Now Hiring Four Seasons Hotels and Resorts

Night Front Desk Supervisor



Job description

Overview

About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: About Modern luxury in the capital of cool.

The energy and creativity of Colombia’s capital city are best experienced with a stay at Four Seasons Hotel Bogotá.

In the buzzing Zona Rosa area, find yourself just steps away from the city’s best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso.

Tiempo completo

El Hotel Four Seasons Casa Medina está buscando un Supervisor Nocturno que comparta una pasión por la excelencia y que infunda entusiasmo en todo lo que hace.

Nuestro Auditor Nocturno tiene la oportunidad de dar forma a nuestra experiencia del huésped y es parte fundamental de nuestro equipo de Front Office.

Esta posición reporta a la Gerente de Front Office y requiere permiso de trabajo Colombiano.

Responsibilities and functions

  • Supervisa el personal de todo el hotel durante el turno de noche.

  • Trabaja en estrecha colaboración con el personal de todos los departamentos para asegurar que se cumplan las normas.

  • Es el supervisor directo de la Recepción durante el turno de noche
  • Responde a una amplia variedad de solicitudes de invitados evaluando con precisión las necesidades y solicitudes de los huéspedes y luego agregando recomendaciones personales y toques para lograr la máxima satisfacción del cliente al tiempo que cumple con las políticas de Four Seasons.

  • Contribuye a nuestro entorno con una actitud positiva y amistosa
  • Se comunica con los miembros del equipo para asegurar el más alto nivel de servicio personalizado
  • Realiza el check-in de los huéspedes de una manera amistosa y eficiente, usando el nombre del huésped siempre que sea posible.

    Se asegura que el huésped tenga una habitación según sus solicitudes y la tarifa sea correcta.

    Organizar equipaje para ser entregado y las llaves respectivas
  • Comprueba la satisfacción de los huéspedes en su salida, recoge las llaves y presenta la cuenta final a los huéspedes.

    Tramita el pago de la cuenta con exactitud a través de tarjeta de crédito o efectivo.

  • Mantiene le banco de dinero, asignado por el hotel, equilibrado.

    Hace cambio de moneda extranjera, da el cambio de transacciones en efectivo y al final del turno recopila todas las transacciones para entregar informes
  • Maneja todas las interacciones de los huéspedes con el más alto nivel de hospitalidad y profesionalidad, acomodando las solicitudes especiales siempre que sea posible; resuelve las quejas de los clientes; asiste a los huéspedes con todas las consultas relacionadas con los servicios del hotel, eventos internos, direcciones etc.

  • Utiliza una variedad de sistemas informáticos para verificar los huéspedes dentro y fuera, ejecutar informes diarios, seleccionar y bloquear habitaciones para los huéspedes que llegan.

  • Cumple con las reglas de trabajo y normas de conducta de Four Seasons
  • Trabaja armoniosa y profesionalmente con compañeros de trabajo y supervisores
  • Acepta reservas, cambios y cancelaciones en ausencia del departamento de reservas
  • Asiste con responsabilidades y deberes en las áreas del Concierge, Business center y la cobertura del lobby.

  • Trabaja y supervisa el personal de Bell para asegurar el manejo fluido del equipaje de los huéspedes, las entregas y las peticiones especiales.

Seniority level

  • Not Applicable

Employment type

  • Full-time

Job function

  • Customer Service
  • Industries: Travel Arrangements and Hospitality

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Required Skill Profession

Servicio De Atención Al Cliente



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