Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: NICE Tier 2 Support Engineer Pipeline.
Colombia Jobs Expertini

Urgent! NICE - Tier 2 Support Engineer Pipeline Job Opening In WorkFromHome – Now Hiring Sutherland Global



Job description

Company Description:

About Sutherland:

Artificial Intelligence.

Automation.

Cloud engineering.

Advanced analytics.

For business leaders, these are key factors of success.

For us, they’re our core expertise.

We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

We tailor proven and rapid formulas, to fit their unique DNA.

We bring together human expertise and artificial intelligence to develop digital chemistry.

This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance.

Delivering measurable results

Job Description:

  • Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Participate in knowledge transfer activities as required
  • Work in accordance with NICE support process, procedures, contractual SLA’s
  • Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
  • Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff

Qualifications:

  • Advanced English Level (B2 or higher)
  • Minimum 2 years experience supporting large, global, complex enterprise software clients
  • Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
  • Minimum 2 years experience working mainly on Server issues
  • Network troubleshooting skills (working with different tools)
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
  • Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention
  • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.

  • Minimum 2 years’ experience in customer support serving global customers
  • Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
  • Excellent verbal and written communication skills

Additional Information:

This role works under a Hybrid Model (2 days On-site, 3 days at home)

Our facilities are located in Sutherland - Torre Krystal, Bogota.

#J-18808-Ljbffr


Required Skill Profession

Ingeniería Industrial, Construcción De Herramientas, Máquinas E Instalaciones



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your NICE Tier Potential: Insight & Career Growth Guide


  • Real-time NICE Tier Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for NICE Tier in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 125 jobs in Colombia and 57 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in NICE Tier roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for NICE Tier 2 Support Engineer Pipeline Job?

    Great news! is currently hiring and seeking a NICE Tier 2 Support Engineer Pipeline to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland Global adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for NICE Tier 2 Support Engineer Pipeline Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for NICE Tier 2 Support Engineer Pipeline?

    Key qualifications for NICE Tier 2 Support Engineer Pipeline typically include Ingeniería Industrial, Construcción De Herramientas, Máquinas E Instalaciones and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for NICE Tier 2 Support Engineer Pipeline?

    To improve your chances of getting hired for NICE Tier 2 Support Engineer Pipeline, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for NICE Tier 2 Support Engineer Pipeline Job Success
    Sutherland Global interview tips for NICE   Tier 2 Support Engineer Pipeline

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Sutherland Global's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your NICE Tier 2 Support Engineer Pipeline interview at Sutherland Global, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland Global's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for NICE Tier 2 Support Engineer Pipeline Positions

    Setting up job alerts for NICE Tier 2 Support Engineer Pipeline is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!