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Urgent! Network Field Operations Manager Job Opening In WorkFromHome – Now Hiring Akamai Technologies

Network Field Operations Manager



Job description

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Overview

Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth?

Do you enjoy building hardware platforms at global scale?

Join our Network Infrastructure team! We take ownership for deploying and maintaining the critical infrastructure reliably.

This includes the hardware and network infrastructure that provides the technical underpinnings for all of Akamai's products.

Our team ensures consistent availability and performance for our customers.

We oversee field service delivery by engineers in data centers and manage vendor relationships, focusing on report reviews/SLA compliance and performance metrics.

Responsibilities

  • Ensure daily field tasks such as racking, cabling, equipment handling, packaging removal, and physical maintenance are completed within SLAs.
  • Coordinate regional site requirements and technician dispatches based on task volume and skill set across time zones.

  • Define and track performance metrics such as task completion rate, quality, time-to-deploy, and incident recurrence.

  • Identify operational inefficiencies and implement process improvements to enhance speed, consistency, and safety.

  • Demonstrate ownership over day-to-day decisions and ensure adherence to site protocols, safety regulations, and operational guidelines.

  • Collaborate with workforce planning and vendor management teams to align operations with business priorities and meet operational demands.

What You Will Need

  • Bachelor's degree and 4+ years of experience in field operations or large-scale workforce management (data centers).

  • Experience managing across geographies or shift-based operations.

  • Skills in people management, task coordination, and process standardization.

  • Experience with tools for workforce scheduling, task tracking, and reporting/forecasting techniques.

  • Good communication and interpersonal skills; able to work across cultures and time zones.

  • Experience leading onboarding and training programs at scale would be good.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that help create the best workplace.

FlexBase gives 95% of employees the choice to work from home, the office, or both (in the country advertised).

This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent virtually anywhere.

We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like.

We power and protect life online by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious.

We celebrate diversity of thought and hold an unwavering belief that we can make a meaningful difference.

Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things.

Our benefit options are designed to meet your individual needs for today and in the future.

We provide benefits surrounding all aspects of your life:

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online.

Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day.

With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?

Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development

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