Job Title: Senior Network Engineer (Global Operations)
Are you passionate about global network operations and eager to take on challenging projects in a dynamic international environment?
We're looking for a highly skilled
Senior Network Engineer
to join our global team and ensure the availability, quality, and performance of critical network services.
As part of a
worldwide Network Operations Center (NOC)
team spanning the Americas, EMEA, and ASPAC/China, you'll help deliver high-quality network services—including WAN, LAN, Firewalls, Wireless, and VPN—while managing incidents, driving resolutions, and supporting change management processes.
Key Responsibilities
- Handle incoming tickets and alerts, ensuring timely resolution.
- Configure and troubleshoot network switches remotely, including AAA and EEM scripts.
- Monitor network alerts globally and communicate device status clearly via ticketing systems and direct updates.
- Analyze switch logs and Syslog messages for troubleshooting.
- Execute scheduled changes and upgrades (e.g., firewall clusters) in line with change management processes.
- Develop and improve documentation such as technical support guides, work instructions, and network design diagrams.
- Collaborate closely with regional and global teams to ensure seamless service delivery.
- Participate in standby/on-call rotations (approx.
once every 4–5 weeks).
Requirements
- Fortinet NSE4
certification with
3+ years' experience
(firewall upgrades, policy changes, packet captures, VPN implementation).
- Cisco CCNP
certification with
5+ years' experience
(switch upgrades, L2 troubleshooting, ACL adjustments, VTP deployments).
- Strong experience with
Cisco DNA
(managing Wireless Controllers, APs, and Switches).
- Hands-on expertise in
Cisco Switches, Wireless technologies, Firewalls, and Security concepts
.
- Familiarity with
ITIL4 change management
processes.
- Experience in
automation (API, EEM Scripts)
.
- Zscaler
knowledge is a plus.
- Strong technical documentation skills.
- English proficiency (C1 Advanced / CAE)
; Spanish is a plus.
- Excellent communication skills for end-user interaction.
Preferred Certifications
- Cisco CCNP
- Fortinet NSE4 (NSE5+ a strong advantage)
- ITILv4 Foundation
- Cisco Catalyst Center