Microsoft Dynamics 365 Administrator

Job description

Company Description
R25_
This position is responsible for the administration and development of NielsenIQ's Dynamics CRM platform and associated applications.

Applications such as customized versions of Dynamics Sales and Dynamics Marketing, Customer Service across multiple business units.

The role will be an integral member of the Sales Technology Administration team, train and coach the CRM admins and liaise with stakeholders from various business areas to understand and support their needs of the Dynamics and Power Platform environments.

The role will also be to work closely with the Infrastructure and Operations team to ensure that all standards and security requirements are met and delivered.

Job Description
Job Purpose:

• Support the Sales/Marketing/Finance users in adoption of MS Dynamics 365.
  
  Involved in assisting with CRM Administration tasks and user requests
• The person must be proactive, showcase ownership to increase user adoption and showcase servitude to user requests

Responsibilities:

• Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities
• Lead Coaching/Mentoring of CRM Administrators and Users via Learning Labs, Live User Support and Office Hours sessions
• Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments
• Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)
• Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams
• Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment
• Contributes to and supports the Dynamics platform 3-year roadmap and the product SDLC
• Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse using PowerBI

Qualifications

• Experience of Salesforce Sales Cloud Administration is preferred
• Coaching/Mentoring Team and Users leading Learning Labs, Office Hours, Live Support Sessions
• 2-4 years' experience of working with Dynamics 365, Office 365 and the Power Platform,
• experience working with the Dataverse and Azure Functions and Logic Apps
• Experience working as a System Administrator
• Experience of working with application management lifecycle tools/source control, Azure Devops/Github
• Experience of Application Development, using C#, .NET and PowerShell
• Experience of SQL
• Strong verbal and written communication skills and ability to interface with all levels of the organization
• Demonstrated ability to lead projects
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
• Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite
• Proactive
• Able to influence and persuade
• Strong customer service and interpersonal communication skills
• Ability to analyze and interpret data in a challenging and insightful manner
• Strong and articulate verbal and written communication skills
• Efficient time management, ability to multi-task and detail oriented
• Displays maturity and creative problem-solving skills in handling crises
• Recommend improvements in work processes within area of responsibility
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis
• Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications preferred
• Experience of Salesforce Sales Cloud Administration is preferred
• BA/BS Degree (4-year) Computer Science or related technical area is preferred
• Strong verbal and written communication skills and ability to interface with all levels of the organization
• Demonstrated ability to lead projects
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
• Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite
• At least 2 year's work experience related to Project Management/coordination w/ multiple stakeholders or Finance
• Fluent in English, Ability to work with Global Teams
• Technologically capable - can work/learn to work with our Google/Microsoft suite, MS office, Salesforce and PowerBI
• Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve.

We believe that embracing a wide range of perspectives drives innovation and excellence.

All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.

We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.

To learn more about our ongoing efforts in diversity and inclusion, please visit the

Required Skill Profession

Other General