Microsoft D365 F&O Application Support Analyst
Purpose
This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.
Key Missions
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards, good business practices and group processes
- Participates to group or local application(s) projects deployment
- Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
- Executes and manages tests campaign
- Prepares and performs users trainings
- Leads application project deployment within the functional domain
- Collects and documents functional requirements from customers
- Transforms the requirements into a solution
- Ensures compliance with standards
- Ensures Level 3 support within the functional domain
- Animates trainings for end users
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
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