Urgent! Messaging Routing Engineer Job Opening In Bogotá – Now Hiring TeleSign
Location: Bogotá, Colombia (Hybrid)
Only resumes in English will be considered
Telesign connects, protects and proactively defends companies, customers and the digital interactions between them.
With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust.
Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.
Telesign’s APIs connect some of the world’s largest brands with their consumers to deploy rapid and critical communication.
The reliability of our messaging platform serves as a foundation for our customers’ mobile communication and operations.
Our role in Messaging Operations is to proactively look at worldwide routing patterns, define the optimal routing profile per customer, monitor message delivery rates, and general connectivity performance across our many messaging paths.
The ideal candidate must be able to connect the dots across disparate data points, troubleshoot, investigate, and use judgement while providing real-time support, detailed guidance, and recommendations to support our customer’s routing needs.
You will be working cross functionally with various teams including Carrier Partnerships, Service Quality, Business Enablement, and Customer Success.
You will be working with an experienced international team dedicated to improving messaging performance and profiling our underlying interconnectivity based on quality vs.
cost.
The role is a critical position, and strategic in refining Telesign’s Messaging Operational processes.
With the strategy defined, this individual will identify bottlenecks, create documentation, and ultimately earn stakeholder buy-in.
This role will primarily be staffed during core business hours, Monday through Friday, with the potential need to support outage events during the evenings and weekends.
Key Responsibilities
·Be an expert in Telesign’s underlying routing logic and vendor dependencies.
·Advanced troubleshooting of message delivery and customer-based routing escalations.
·Work with teams to proactively identify service-impacting issues at the correct aggregation level and adjust customer routing profiles to ensure continuous delivery.
·Reactively work with our customer facing teams on vendor related customer escalations that require routing related remediation.
·Monitor and analyze quality of existing routes (e.g., deliverability, completion, and latency) and customer traffic (e.g., restricted destinations, peak traffic) while keeping QoS on expected levels.
·Troubleshooting and working with suppliers on issues noticed related to latency or delivery.
·Discover, test and document features of providers and routes.
·Keep operator data up to date.
·Objectively define a baseline of routing related processes and procurement procedures.
·Identify processes in need of optimization or automation.
Essential Requirements
·Higher education Computer Science degree or equivalent on-the-job experience required.
·At least 1 year of experience working in the SMS industry is required.
·Fluent in English, verbal and written.
·Comfort speaking with all levels of the organization and acting as a subject matter expert for messaging operations bet practices, given industry requirements.
·Basic knowledge of SQL.
·Advanced knowledge of MS Excel (pivot tables, data visualization, and analysis).
About Telesign:
Telesign is proud to be an equal opportunity employer.
We believe our differences help us create a better workplace, a better product, and a better community.
We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
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Unlock Your Messaging Routing Potential: Insight & Career Growth Guide
Real-time Messaging Routing Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Messaging Routing in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 59 jobs in Colombia and 4 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Messaging Routing roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TeleSign is currently hiring and seeking a Messaging Routing Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Messaging Routing Engineer Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TeleSign adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Messaging Routing Engineer Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Messaging Routing Engineer typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Messaging Routing Engineer interview at TeleSign, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TeleSign's products or services and be prepared to discuss how you can contribute to their success.
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