Marketplace Governance Manager - SAP Next Gen

Overview

We help the world run better At SAP, we keep it simple: you bring your best to us, and we bring out the best in you.

We are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

The work is challenging – but it matters.

You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will do

Position title: Marketplace Governance Manager – SAP Next Gen

Location: Bogota, Colombia

Duration: Temporary up to 2 years

Expected start date: December 2025

As a Marketplace Governance Manager, you will support, enable, operationalize, troubleshoot, test, and enhance the product onboarding functions for SAP's e-commerce operations.

This role involves managing multiple review cycles across various platforms, collaborating with IT, category managers, copywriters and other business stakeholders to ensure product listings are top quality and optimized against established guidelines before publication.

You will oversee projects and activities focused on ensuring accurate and timely product publications, quality assurance, and solution audits.

Working with category managers and stakeholders across multiple time zones, you will ensure compelling user experiences and maintain commercial availability of products on our digital marketplace.

This position requires comfort with learning and utilizing complex systems to become a power user, with a customer‑centric approach to all activities.

Main tasks and responsibilities

• Process all onboarding requests in a timely manner.
  
  
• Execute product configuration changes based on business requirements.
  
  
• Conduct comprehensive end‑to‑end testing on products prior to commercial availability.
  
  
• Create and manage support tickets for issues across multiple systems, tracking progress through resolution.
  
  
• Facilitate effective communication with key stakeholders to address digital business requirements.
  
  
• Develop and document new processes and optimize existing workflows to enhance operational efficiency.
  
  
• Participate in pilot projects with internal experts to develop AI automation solutions.
  
  
• Train and optimize robotic process automation to reduce manual workload.
  
  
• Manage deployment of new capabilities to production environments, document processes, and enable team members.
  
  
• Lead cross‑functional projects from conception through delivery, leveraging internal resources effectively.
  
  

What you bring

We seek a proactive individual who demonstrates perseverance and intellectual curiosity.

You should be passionate about working on meaningful, innovative projects and energized by continuous learning opportunities.

Education

• Must be a recent Graduate of a bachelor’s degree.
  
  
• Bachelor’s degree in information technology, Business, Marketing, Communications, or related field.
  
  
• Finished Internship.
  
  

Requirements and Experience

• 0‑2 year of professional experience as a Systems Analyst, Systems Engineer, or in consulting roles at premier firms, with preference for process optimization experience in high‑technology companies.
  
  

• Technical Expertise: Familiarity with SAP Commerce Cloud or comparable e‑commerce platforms, CRM technology, order‑to‑cash processes, middleware, and fulfillment systems.
  
  
• Content Management: Experience with web publishing on content management systems.
  
  
• Data & Analytics: Proficiency in data analysis with ability to capture requirements, collaborate with stakeholders, and develop dashboards for business metrics tracking.
  
  
• Digital Marketing: Strong content marketing skills with comprehensive knowledge of digital marketing principles and strategies.
  
  
• Systems Aptitude: Deep understanding of e‑commerce platforms with ability to quickly master complex systems and their integration points.
  
  
• Learning Agility: Rapid ability to learn content publishing platforms, understand processes, and comprehend the SAP solution portfolio.
  
  
• Project Management: Excellent time management skills with ability to prioritize multiple concurrent projects and meet deadlines.
  
  
• Core Competencies: Strong analytical, communication, and organizational skills with exceptional attention to detail.
  
  
• Problem‑Solving: Ability to perform effectively under pressure, identify creative solutions, and think strategically to deliver results.
  
  
• Communication: Fluency in written and verbal English with comfort conducting phone conversations with SAP partners and internal stakeholders.
  
  
• Self‑Direction: Self‑motivated professional with energy, drive, and capability to manage competing priorities.
  
  
• Global Collaboration: Proven ability to work effectively across time zones and in virtual team environments.
  
  
• Technical Skills: Coding experience is advantageous but not required.
  
  

About the team

The SAP Digital Growth Marketing (DGM) organization is dedicated to creating world‑class connected experiences that inspire, educate, and support customers throughout their digital journey.

Our mission centers on driving engagement, leads, trials, and purchases to accelerate SAP's cloud business growth.

The DGM Marketplace unit owns the global SAP Store portfolio growth strategy and leads the harmonization of SAP and partner solutions.

We are instrumental in enabling SAP's digital‑first strategy through seamless, low‑touch and no‑touch purchasing experiences.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Equal Employment Opportunity Statement

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.