Manager's Office Support Consultant

Job description

*This is an international role based at our Headquarters in Washington, D.C. We offer visa and relocation support*

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean.

Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About This Position

The Office of Risk Management (RMG) is seeking a dynamic, tech-savvy, and proactive individual to support the manager's office team with a dual focus: (i) delivering high-quality administrative and operational support to senior leadership, and (ii) driving process automation, digitalization, and efficiency improvements across the department’s internal workflows.

This role is ideal for professional with foundational knowledge in business administration or finance, combined with strong technical skills in data visualization, automation tools, and artificial intelligence applications.

The successful candidate will contribute directly to improving how RMG operates — enhancing productivity, streamlining processes, and enabling better decision-making.

What you’ll do

Office Administration Support

• Collaborate closely with the Chief Risk Officer’s (CRO) Assistant and RMG Principal Technical Leaders to manage schedules, coordinate meetings, and prepare documentation and logistics for key engagements.
  
  
• Support day-to-day operations by managing calendars, inboxes, and internal communications, ensuring efficient coordination and timely follow-up on actions and deliverables.
  
  
• Serve as a back-up for the CRO’s Assistant and the Resource Planning & Administration (RPA) team as needed.
  
  
• Prepare and coordinate documents and presentations for management committees and the Board of Executive Directors.
  
  
• Manage travel arrangements, expense reporting, and compliance with IDB travel policies.
  
  
• Process system access requests and coordinate annual recertifications.
  
  
• Assist in organizing internal and external events, including workshops, retreats, and training sessions — overseeing logistics, scheduling, and technical setup.
  
  
• Be able to work effectively and deliver tasks in a timely manner, under limited supervision, and in compliance with all Bank policies and procedures.
  
  

Resources Administration Support (in coordination with the RPA Team)

• Support the processing of the Department’s administrative payments and keep corresponding records in accordance with the terms of the contracts, following up with requests for payments, among others.
  
  
• Support the contracting and onboarding processes of new employees, including the timely coordination with ITE for the set-up of new user accounts, preparing the welcome messaging for incoming team members, guiding new employees with important procedures related to time reporting and office functioning upon arriving to the team, among others.
  
  
• Collaborate, as needed, with the execution of the Office of Risk Management Diversity and Inclusion plan, as well as the Risk Awareness strategy.
  
  
• Assist in the execution of the annual departmental training plan.
  
  

Digital Process Automation & Efficiency Solutions

• Map, document, and analyze recurring administrative and operational processes (e.g., purchase orders, budget tracking, onboarding, hiring workflows) to identify automation opportunities.
  
  
• Design and implement technology-enabled solutions using tools such as Microsoft Power Automate, Power BI, MS Planner, SharePoint, and AI-driven assistants to streamline workflows and improve transparency.
  
  
• Build and maintain interactive Power BI dashboards to track budgets, procurement requests, staffing actions, and project progress — providing actionable insights to RMG leadership.
  
  
• Propose and pilot AI-based solutions (e.g., email automation, document generation, data extraction, and meeting summarization) to support daily operations and decision-making.
  
  
• Collaborate with IT and other support units to integrate new tools with existing IDB platforms and ensure compliance with internal policies and cybersecurity protocols.
  
  
• Contribute to the maintenance and enhancement of RMG’s internal website and knowledge-sharing platforms.
  
  
• Support training and knowledge-sharing initiatives to promote the adoption of new tools and technologies across the department.
  
  

What you'll need

• Education: Bachelor’s Degree in Business Administration, Finance, Information Systems or related areas.
  
  
• Experience: At least two years of relevant professional experience, some of which would preferably have been in areas related to general business administration.
  
  
• Languages: Proficiency in English and Spanish, spoken and written, is required.
  
  Additional knowledge of French and Portuguese is preferable.
  
  

Requirements

• Citizenship:
• You are citizen or have legal permit to work from your place of residency.
  
  We may offer assistance with relocation and visa applications for you and your eligible dependents.
  
  
• You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
  
  

Type of contract and duration

• International consultant: International consultant Full-Time, 12 months (up to 36 months).
  
  
• Work Location: On site.
  
  

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life.

These benefits include:

• A competitive compensation packages.
  
  
• Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
  
  
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
  
  
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
  
  
• We offer assistance with relocation and visa applications for you and your family when it applies.
  
  
• Hybrid and flexible work schedules.
  
  
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
  
  
• Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
  
  
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.
  
  

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose.

Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness.

We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process.

If you require an accommodation to complete this application, please email us at

Required Skill Profession

Marketing Y Ventas