Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Manager, Technical Support BOGOTA 10737.
Colombia Jobs Expertini

Urgent! Manager, Technical Support - BOGOTA 10737 Job Opening In Bogotá – Now Hiring Coupa Software

Manager, Technical Support BOGOTA 10737



Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on the Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Manager, Technical Support at Coupa:

As a Manager, Tech Support , this role ensures the seamless operation of LATAM support teams by driving performance, resource allocation, and customer success metrics.

With proven expertise in managing technical escalations and leading high-performing teams, the manager fosters a culture of accountability, growth, and innovation.

By collaborating globally and aligning with cross-functional stakeholders, they help optimize processes, improve operational efficiency, and elevate the customer experience.

Leveraging deep knowledge of SaaS environments and software development life cycles, this leader delivers measurable impact through both operational excellence and strategic improvements.

What You'll Do:

  • Oversee daily operations of LATAM support teams (performance, scheduling, case/phone routing, coverage, hiring, and out-of-office coordination).

  • Manage customer support metrics, SLAs, escalations, and complaint resolution to ensure customer success.

  • Hire, develop, coach, and evaluate team members through regular 1:1s, reviews, and career development.

  • Collaborate with global support managers and cross-functional partners to align resources, resolve issues, and improve operations.

  • Drive continuous improvements in processes, tools, and methodologies, with strong knowledge of managing in a SaaS environment.

What You Will Bring to Coupa:

  • Preferred - Bachelor’s degree in Computer Science or Business Management with technical focus.

  • 5+ years in critical support operations, including 4+ years in management or lead roles.

  • Strong communication skills and experience supporting global customers in fast-paced environments.

  • Proven ability to manage technical escalations, hire, develop, and retain high-performing teams.

  • Knowledge of software development life cycles, tools, and methodologies, with a track record of driving innovative, value-add projects.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please note that we do not accept inquiries or resumes from recruiters.

By applying, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives and collects your application, including your personal data, for recruitment purposes.

#J-18808-Ljbffr


Required Skill Profession

Soporte Técnico Y Administración



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Manager Technical Potential: Insight & Career Growth Guide


  • Real-time Manager Technical Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Technical in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34693 jobs in Colombia and 2902 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Manager Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Manager, Technical Support BOGOTA 10737 Job?

    Great news! is currently hiring and seeking a Manager, Technical Support BOGOTA 10737 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Coupa Software adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Manager, Technical Support BOGOTA 10737 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Manager, Technical Support BOGOTA 10737?

    Key qualifications for Manager, Technical Support BOGOTA 10737 typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Manager, Technical Support BOGOTA 10737?

    To improve your chances of getting hired for Manager, Technical Support BOGOTA 10737, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Manager, Technical Support BOGOTA 10737 Job Success
    Coupa Software interview tips for Manager, Technical Support   BOGOTA 10737

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Coupa Software's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Manager, Technical Support BOGOTA 10737 interview at Coupa Software, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Coupa Software's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Manager, Technical Support BOGOTA 10737 Positions

    Setting up job alerts for Manager, Technical Support BOGOTA 10737 is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!