Manager, Supplier Management (EVO)

Job description

Requisition ID: 239252

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
 

Purpose

The Manager, Supplier Management (Enterprise Vendor Oversight) will support 1A contract owners to effectively manage a portfolio of low/medium-risk (non-critical) vendors and adhere to all Third-Part Risk Management Policies and Procedures.

This individual will be responsible to anticipate, identify, monitor and mitigate risks associated with assigned third-party providers of goods or services, in addition to providing oversight on vendors’ government, legal and financial health.

Beyond managing all risks proactively, the Manager, will also be required to ensure that vendor performance is aligned with contract requirements, and financial expenditures (spend to contract) are aligned with budgets/business cases.

The Manager will be accountable to compile data and complete documentation related to their assigned vendors’ risk and performance, as well as ensuring that the issues that arise are appropriately captured, assessed and mitigated to acceptable levels.

It’s expected that vendor risk/performance reporting will be made available periodically (as dictated by the TPRM policy), by vendor, by product/service category, by risk rating, by Business Line, by Geography, and potentially others, to ensure there is broad insight and awareness across their assigned vendor portfolio, for these low/medium-risk vendors.

The Manager will align their work with these specific vendors or categories, Business Lines, Geographies, etc.

such that the ownership of a contract or relationship includes responsibility for risk/performance management, but the role will also align to specific verticals (sub-categories) working with the Third-Party Management team, and/or or by vendor risk classification (as determined by the TPRM risk-rating methodology).

It is expected that this role will operate in close cooperation with colleagues in Third-Party Management, as well as with resources responsible for other matters associated with organizational risk (information security, legal, compliance, DR/BCM, TPRM, privacy, legal).

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Coordinate the identification and ranking of vendor risks/performance across the assigned vendors within the entire vendor portfolio
• Participate in the classification/segmentation and tiering of related vendors by risks and risk impacts to ensure the correct level of up-front and ongoing monitoring/oversight is completed 
• Manage vendor risks as defined in vendor contracts and in accordance with existing risk management programs and policies.
  
  
• Develop and execute mitigation plans when risks and gaps are identified.
• Ensure third- (and fourth-) party vendor compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items
• Record keeping & administration of new contracts and required vendor management activities
• Facilitate and coordinate the ongoing compliance monitoring of 1A’s to the Procurement & TPRM policies
• Gather data and prepare/complete risk assessments as per predefined cadence for the assigned vendor portfolio as needed, to be published and communicated to stakeholders
• Track identified risks and risk events (by vendor and for assigned portfolio) and ensure timely resolution
• Influence vendors and business partners to ensure compliance with risk management policies
• Partner with Procurement Sourcing and Supplier Management teams to support and proactively manage vendor behavior and/or identify potential areas of contract/cost optimization and risk mitigation
• Communicate identified risk/performance requirements and violations (by vendor and for entire portfolio) to internal stakeholders (end users within the business) and responsible vendors
• Collaborate as appropriate with 2nd line Control and Support Functions to maintain and advance the global vendor risk management program
• Understand and apply relevant regulatory and legal compliance requirements.
  
  
• Collaborate with Risk and Control partners to remediate audit findings
• Lead health checks on 1A groups: define scope, train 1A, execute, score and publish reporting
• End to end understanding of low/medium risk vendor relationships
•  Coordinate vendor risk management frameworks, policies and processes within a broader enterprise, operational and risk management model, focusing on the low/medium-risk vendor portfolio, and ensure adoption by team and 1A colleagues across the Bank
•  Adopt and utilize the common processes and procedures to operationalize foundational vendor management activities for low/medium-risk vendors across the Bank
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

• Lead and oversee a team of up to 10 Analysts
• Able to report on the key metrics of the supplier relationship, leveraging standardize process and tools
• Able to provide analyse contract and performance data to deliver insights on the supplier relationship
• Foundational understanding of third-party risk management quantification and methodologies
• Provide support in conflict and issues resolution and escalation management
• Understanding and coordinate with the Business Line, Strategic Sourcing, and the GPS Supplier Management Team
• Understand the wider objectives of procurement and supplier management practices, such as business and strategic goals alignment.
• Excellent analytical and project management skills.
• Proven ability to lead multiple priorities, adapt to constantly changing business environment and drive projects to completion.
  
  
• Knowledge in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred.
  
  
• Develop strong and trusting working relations through communication, listening, influencing and managing change internally and externally.

Education

• 3+ years’ experience in Supplier relationship management, financial services, or procurement related field.
  
  
• Bachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field preferred.
• University degree and postgraduate qualifications, or equivalent combination of education and Supplier management experience.
• Familiarity with vendor management and governance concepts
• Experience with vendor risk management applications and services
• Experience developing and completing third-party risk assessments for enterprise vendors.
• Experience influencing third parties and managing vendor relationships.
• Understanding of financial concepts, such as Dun & Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers.
• Vendor management – SLAs, performance consolidation, supplier development etc.
• Bilingual English/Spanish language skills (B2 English level)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

#LI-Hybrid

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
 

Required Skill Profession

Operations Specialties Managers