Manager, QA Communications Surveillance

Job description

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Contributes to the overall success of the Compliance Department in the U.S. and in some respects, globally supporting specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted follow governing regulations, internal policies and procedures.

The objective of this position is to support the GBM Compliance functions to ensure the U.S. operations of The Bank of Nova Scotia, Scotia Capital (USA) Inc., and their affiliates (collectively the Bank) maintain a robust Compliance electronic communications (E-Comms) and voice communications (V-Comms) monitoring and surveillance program, inclusive of policies, procedures, processes and methodologies, in place to satisfy applicable U.S. legal and regulatory requirements/expectations.

The U.S. Manager QA Communications Surveillance leads the Quality Sr. Analysts and their reviews, performs various reviews on a regular basis and collaborates on projects integral to the Compliance Monitoring & Surveillance program as US CM&S E-Comms team lead, under the Head of the U.S. CM&S team and Internal Control leads.

Accountabilities

• Leadership: Leads a team of Senior Analysts in the execution of reviews of E-comms and V-comms on a variety of topics to identify unusual activity or potential violations of rules or firm policies, ensuring they are conducted expertly, professionally, and effectively.
  
  

• Customer Focus Culture: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  
  

• Business Knowledge: Maintain a working knowledge of relevant SRO, Federal, and State regulations applicable to Banks, Broker Dealers, and Swap Dealers and stay informed on applicable trading strategies and firm policies.
  
  
• Documentation & Audit Readiness: Collaborates with the Compliance Advisory team on regulatory examinations and inquiries including FINRA, SEC, NYDFS, NY Federal Reserve, US Treasury and other regulatory requests.
  
  The Manager supports the Compliance team in responding to regulatory inquiries by compiling relevant data and documentation and participate in internal audits and regulatory exams as needed.
  
  
• Supervision: Oversees the execution of surveillance reviews and investigations in a manner that ensures that the review/monitoring procedures are conducted with the highest quality and that appropriate follow-up actions are taken, including but not limited to:

 Appropriate inquiry and investigation are conducted as warranted;
 Inquiries and replies are appropriate, complete and satisfactory;
 The reviews and follow-up inquiries are evidenced in a manner that is in accordance with regulations and firm policies and procedures; and
 Identification of areas of non-compliance and making recommendations for appropriate corrective action.
o By:
 Coordinating the review, assessment, disposition and documentation of alert reviews in accordance with standard timelines.
 Warranting the confidentiality of the information is always maintained and confirming that recording review results are concise and accurate.
 Ensuring timely escalation and documentation of potential issues identified.
 Preparing reports on review findings and communicating these to appropriate partners.
 Identifying problems (outliers) and anomalies; making informed observations.
 Providing metrics on team reviews to Head of U.S CM&S and committees as required.

• Relationship Management: Develops and maintains strategic relationships by:

o Establishing, building and maintaining relationships within GBM departments with key stakeholders,
o Working with a diverse working group, with varying expertise and job levels; and
o Building good working relations with external vendors and internal/external technology partners, as applicable.

• Other Projects and Activities: Manages/Performs ad-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned.
  
  

• Regulatory and Operational Risks: Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  
  

• Risk Appetite and Risk Culture: Understands how the Bank's risk appetite and culture should be considered in day-to-day activities and decisions.
  
  
• High Performance: Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.
  
  

Reporting Relationships
Primary Manager: Head of U.S. Monitoring & Surveillance GBM Internal Control Director Colombia
Direct Reports: 2 to 7 Senior Analysts

Dimensions

• This role will lead and support the implementation, documentation, assessing, and oversight on the activities contained in:

 Global Voice and Electronic Communications Policy
 GBM Communication Supervision Procedures
 Communications Supervision Content Standards
 Procedures applicable to the Compliance Quality Assurrance program

• This role will support Global Banking & Markets.
  
  

Education / Experience / Other Information (include only those that are specific to the role).

• Experience in managing a team.
  
  
• A minimum of 5 years of experience within a compliance monitoring or surveillance role within the financial services industry required.
  
  
• Working knowledge of exchange and over-the-counter sales and trading of equities, fixed income, FX or derivatives is required.
  
  
• Strong problem solving, critical thinking, and negotiating skills.
  
  
• Strong written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments).
  
  
• Excellent teamwork, interpersonal and conflict resolution skills.
  
  
• Highly organized and capable of dealing with multiple, complex projects simultaneously.
  
  
• Sound judgment in identifying risks to proactively escalate with relevant senior management.
  
  
• Good accountability and time-management skills.
  
  
• Strong proficiency of Excel.
  
  
• Ability to navigate relationships in a highly matrixed organization.
  
  
• Bachelor's degree in business management, finance or accounting.
  
  
• Bilingual (Spanish / English).
  
  Portuguese or French is a plus.
  
  
• Knowledge of applicable Self-Regulatory Organizations (SROs), Federal and State rules, regulations and laws applicable to Banks, Broker Dealers, Swap Dealers and applicable trading strategies is preferred.
  
  
• Knowledge of SEC registered broker-dealers, and futures commission merchants is preferred.
  
  
• Experience with Behavox, Global Relay or similar E-comms surveillance software is preferred.
  
  Experience with Custodia, Red Box or other similar v-comms surveillance platform is preferred.
  
  

Working Conditions

• Work in a standard office-based environment; non-standard hours may be required.
  
  Located primarily at the GBS Colombia Campus, however, travel may be required.
  
  

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Required Skill Profession

Other General