Manager, Product Management Design & Solutions Global Case Manager

Job description

Overview

ID de la solicitud:
Estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en ScotiaGBS

Purpose

The Manager, Product Design and Solutions, will support delivery of the Global AML Transformation program, & assigned projects and day to day support activities.

Working closely with the Sr Manager Design Strategy & Operational Support, the Manager will coordinate across the various stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery or programs, plans, initiatives, and strategies on time and within budget for assigned products/platforms and services in scope.

Accountabilities

• Support the Sr Manager DSOS in the formulation of the overall strategy for specific product (Automation, Machine Learning & AI) and journeys assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to buy in and decisions supported by relevant stakeholders,
• Define and translate user needs into requirements, managing the grooming and prioritization of product backlogs, advocating, and supporting the scheduling and delivery of assigned backlog items, overseeing design, sign off, and technology engagement
• Applies a technical understanding of the assigned platform/product and works with technical teams to formulate the technical solutions and corresponding design documentation.
  
  Keeps an eye on the latest technologies and comes up with ideas to use them to improve the product,
• Understands the product and the core journeys in depth, and can use competition trends to inform and improve the product, drawing ideas from across different industries with help to generate ideas for the product and its delivery,
• Understands the significance of qualitative aspects of the assigned product experience and can guide the team around finding the right balance between how it makes the user feel and how effectively the product performs, expressing such through effective design documentation that support end to end understanding and aligned to the product outcomes,
• Manages queries and programming of structured data / large databases assigned and managed, to address complex business issues and operational support practices ongoing such as logical access, audit retrieval, and production validation activities.
  
  Exercises judgement while employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge / issue,
• Helps in managing/organizing all the information that is gathered during the problem discovery and collaborates with the team through the solution evaluation and design, assisting with delivering on well researched business cases with the right inputs and outcomes, mapping dollars to both and can assist with justifying the investment and calculating strategic value, accounting for challenges and contingency,
• Balances a product-oriented vs project-oriented approach applying an intuitive understanding of the metrics necessary to inspire the team this includes the ability to articulate business problems to the team in a way that enables them to determine the best solutions, and engaging with architects and development leads to validate solutions and success metrics / acceptance to use the right metrics and helping them to tie to key business goals,
• Supports the product implementation roadmap, by participating in regular planning sessions with key stakeholders, contributing to the development and execution of the overall delivery roadmap, and recommending roadmap priorities throughout the project life cycle.
  
  Interact closely with all value stream leads to support the timely delivery of their Oracle related work streams,
• Assist with delivering within the established framework and standards that govern and accelerate our global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning portfolio to enterprise delivery framework.
  
  Providing release production validation, sign off, and defect tracking, aligning to program priorities for resolution,
• Helps Identify the internal and the external risks of the program; recommending activities to mitigate risks through understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions,
• Contribute to environment in which the team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet assigned obligations with respect to operational risk & Business Sustainment accountabilities, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct,
• Build strong partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner,
• Provides oversight, direction, coaching & professional development to Assistant Manager(s) or assigned resources (where applicable).
  
  Is also involved in day-to-day execution of owned areas, sustaining a high-performance environment with a focus on individual accountability and strong inter-group collaboration across all teams, reinforcing mutual respect.
  
  
• Provides testing support role on various levels by reviewing and providing feedback on test plans, test cases, analyzing/interpreting test results, and conducting Product Owner Acceptance

Reporting Relationships

• Primary Manager: Reports to Sr Manager, Design Strategy & Operational Support
• Direct Reports: up to 4
• Shared Reports: NA

Dimensions

• Global mandate
• +40 projects/initiatives/year (vary in size and complexity)
• Spanish & English proficiency an asset
• Up to 28 jurisdictions with users across time zones ranging from Pacific to Atlantic

Education / Experience / Other Information

• Excellent experience with change management and influencing stakeholders.
  
  
• Deep analytical, project management and communication experience (strong professional writing and PPT presentation skills).
  
  
• Experience and technical know-how of risk management procedures, processes, and tools.
  
  
• AML experience and understanding of the Oracle system are an advantage.
  
  
• Excellent problem-solving skills, ability to help others organize problem solving.
  
  
• Proven ability to operate independently and take initiative in supporting a program strategy.
  
  
• Proven excellence in execution of complex and demanding tasks under strict time pressures.
  
  
• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.
  
  
• Ability to balance regulatory requirements with the best interests of the Bank and its customers.
  
  
• Bachelor’s degree in business administration, commerce, finance, or similar field.
  
  
• Understanding Technology UX writing, Inclusive design.
  
  
• Understanding Human Behavior as it relates to UI design & Business and Product Strategy, Design Thinking.
  
  
• Systems thinking, Secondary research and comparative methods, Qualitative User research, Analytics and Statistics, Evaluative Methods and
• Usability, Prototyping, UI and Interaction Design, Visual Design, Information Design and Information Architecture.
  
  
• Power BI and Google Cloud; JIRA, Confluence data programming language such as SQL and Python.
  
  
• ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles.
  
  
• Ability to Implement complex processes and to provide support to data migration efforts.
  
  
• Ability to manage multiple workstreams, while balancing competing enterprise priorities with a focus on high value deliveries under resource constraints.
  
  

Ubicación(s): Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas.

Está compuesto por 7 unidades de servicio.

Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos.

Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto.

Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.

Required Skill Profession

Servicios Profesionales/consultoría