Is this role right for you?
In this role you will:· You thrive in a day to day operations type environment that is governed by processes and procedures.
· You don’t shy away from fostering effective communication channels and stakeholder engagement.
· You thrive at identifying and communicating all residual project risks for acknowledgment by appropriate management personnel and work on mitigation strategies.
· You are able to provide constant and tailored training /education of the current processes to end users.
· You are keen at contributing to the development of best practices within the SDLC framework.
· You will elevate team issues and work to overcome implementation obstacles at the functional / workstream level.
Do you have the skills that will enable you to succeed in this role?
We’d love to work with you if you have:
Must Haves:
· At least 3 – 5 years experience working in IT Operations and governance to ensure compliance to banks risk management framework and bank policies.
· At least 3 – 5 years experience working in an IT Service Management environment defining service management processes and procedures.
· Working experience across multiple methodologies and frameworks (e.g. IT Service Management, Lean Six Sigma, SDLC, Agile)
· Highly analytical in problem solving with the ability to apply original and innovative thinking.
· Excellent user operational support skills to aid in the completion of the tasks.
· Attentive to details and deadlines; ability to manage multiple priorities.
· Possess strong communication (verbal/written/comprehension) skills in Spanish.
· Possess strong communication skills in English (B2).
· Strong organizational and time management skills.
· Able to work independently and as a team within a defined scope and pivot when needed.
· Able to write documentation related to processes, procedures, user guides and training material.
· ServiceNow experience is a plus.
Nice to Have:
· ITIL certification.