Manager, Learning Operations

Job description

Requisition ID: 238208

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

Leads and oversees Learning Operations / GHR Operations in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Leads the Learning Operations team ensuring all Learning Management System (LMS) activities and learning administration processes are delivered in alignment with Bank’s policies, standards and established service level agreements (SLA’s)

• Oversees the implementation of digital and non-digital learning programs in collaboration with Learning COE and Learning teams in Business and in Countries, ensuring Assignment Profile rules in the LMS target the required audience

• Acts as a consultant to Learning COE to provide guidance on best approach to deliver Learning solutions to target audience considering both LMS capabilities and employee experience

• Resolves complex escalated inquiries and/or issues impacting the delivery of learning programs in the LMS

• Contributes to the development and maintenance of LMS governance and publishing standards

• Works closely with Learning Systems Lead and collaborates with key stakeholders to implement solutions to enhance processes, improve learning delivery and learning technology

• Ensures Case Mangement System “Pega” inquiries are responded accurately and within established SLAs leveraging data to develop strategies to keep the queue up to date

• Creates reports to determine workload volumes to ensure team’s capacity to meet Learningteam’s demands.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Position: Manager, Learning Operations – Global Human Resource Operations

• Manages 6-8 direct reports
• Data Analytics expertise
• Basic Coding knowledge
• Expert knowledge of MS Office applications
• Systems: Success Factors/SAP – LMS, Pega
• Post-secondary Degree in Human Resources or Business or related field
• Knowledge of Learning Management Systems is required
• 2 -3 years experience as People Manager is required
• Previous experience in digital program design and development is an asset
• Strong data analytics skills are required
• Strong knowledge of organizational structure and complexity
• Strong project management skills to lead the execution of learning activities
• Strong relationship management and interpersonal skills
• Strong competence in Learning & Development programs, processes, policies and procedures
• Excellent communication skills, both verbal and written
• Spanish language is an asset
• Working experience in the finance sector is an asset

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Required Skill Profession

Operations Specialties Managers