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Manager I, Planning & Scheduling Job Opening In Bogotá – Now Hiring Concentrix


Job description

Concentrix Bogota, D.C., Capital District, Colombia

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Job Title

Manager I, Planning & Scheduling

Job Description

The Workforce Management (WFM) Specialist is responsible for optimizing the efficiency and effectiveness of workforce operations within the organization.

This role involves analyzing workforce data, forecasting staffing needs, scheduling, and real-time management to ensure the achievement of service level agreements and operational goals.

Habilidades técnicas

  • Dominio de software y herramientas de gestión de la fuerza laboral como Kronos, NICE, Verint, Aspect, y otros sistemas de planificación de recursos.

  • Habilidad para analizar grandes volúmenes de datos de empleados y operaciones para identificar tendencias, hacer pronósticos y optimizar la planificación de recursos.

  • Experiencia en la creación y gestión de horarios de trabajo que maximicen la eficiencia operativa y cumplan con las necesidades del negocio.

  • Capacidad para desarrollar pronósticos precisos de demanda de trabajo y planificar la dotación de personal adecuada en función de esos pronósticos.

  • Familiaridad con las leyes laborales y regulaciones relacionadas con el trabajo, la planificación de horarios y la gestión de la fuerza laboral.

Habilidades de Gestión

  • Capacidad para liderar y motivar a un equipo, promover un ambiente de trabajo positivo y mantener la moral del equipo.

  • Experiencia en la planificación, ejecución y seguimiento de proyectos relacionados con la gestión de la fuerza laboral.

  • Excelentes habilidades de comunicación para presentar datos, informes y recomendaciones a las partes interesadas de manera clara y convincente.

  • Habilidad para liderar y gestionar el cambio organizativo, especialmente en la implementación de nuevas herramientas o procesos de WFM.

  • Capacidad para gestionar las expectativas y necesidades de diversas partes interesadas dentro de la organización, asegurando que se cumplan sus requerimientos.

Responsabilidades

  • Conocimiento de técnicas estadísticas y métodos de modelado para predecir la demanda de trabajo y optimizar la utilización de recursos a largo plazo (15 Meses).

  • Seguimientos a ratios de Staff real y proyectado a 3 meses siguientes.

  • Seguimiento y analisis de KPIs corporativos establecidos en proyecto Bonanza.

  • Actualización y seguimiento de Pigment / BYM.

  • Planeación y seguimiento y análisis de presupuestos.

  • Análisis de costos operacionales de posible planeación.

  • Planificación de horarios de trabajo eficientes, considerando la demanda y las habilidades necesarias.

  • Estandarización de seguimiento de KPIs WFM real time:
  • Staff Status
  • Forecast Vs Real
  • Alertas en tiempo real

Location

COL Bogota - Cra.

15 #77-50

Language Requirements

English (Required), Spanish (Required)

Time Type

Full time

R

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

Industries

  • IT Services and IT Consulting

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Required Skill Profession

Gestión De Proyectos Y Procesos


  • Job Details

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Unlock Your Manager I Potential: Insight & Career Growth Guide


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Are You Looking for Manager I, Planning & Scheduling Job?

Great news! is currently hiring and seeking a Manager I, Planning & Scheduling to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Manager I, Planning & Scheduling Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager I, Planning & Scheduling?

Key qualifications for Manager I, Planning & Scheduling typically include Gestión De Proyectos Y Procesos and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager I, Planning & Scheduling Job Success

Concentrix interview tips for Manager I, Planning & Scheduling

Here are some tips to help you prepare for and ace your Manager I, Planning & Scheduling job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager I, Planning & Scheduling interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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