Manager, Enhanced Monitoring

Job description

Purpose

Leads and oversees the execution of the Enhanced Monitoring Program to reduce the risk associated with insider threat and Internal Fraud, allowing an effective monitoring of employees in support of the strategies and objectives of Business Lines inclusive in Canadian Banking, Global Wealth Management, Global Banking and Markets and, Global Operations.

Contributes to the overall success of the Enhanced Monitoring team ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Accountabilities

Leadership : Leads a team of Enhanced Monitoring Senior Analysts and Enhanced Monitoring Analysts in the execution of the Enhanced Monitoring Program, inclusive of directing and/or supporting monitoring activities, and ensuring they are conducted expertly, professionally, and effectively.

Customer Focused Culture : Champions a customer-focused culture and leverages broader Bank relationships, systems and knowledge.

Business Knowledge : Maintains expert knowledge of Bank processes, policies, procedures, applications, and workflows related to monitored Business Units and applies this knowledge in the Enhanced Monitoring activities.

Documentation & Audit Readiness : Assists management in keeping high-risk regulatory and operational controls current, along with other documentation, including handbooks, test plans, methodology, schedules, reporting, etc.

that contribute to sustaining the Enhanced Monitoring Program.

Enhanced Employee Monitoring Program Supervision : Coordinates the execution of Enhanced Monitoring activities in the Business Units assigned with the aim of reducing the risk associated with insider threat and allowing an effective monitoring of employees while ensuring individual goals, plans, and initiatives are executed and delivered in support of the strategies and objectives of Business Units.

This includes:

• Coordinating the review, analysis, investigation, disposition, and documentation of alert reviews in accordance with the established procedures and standard times.
  
  
• Warranting the confidentiality of the information is always maintained and confirming that review results are concise and accurate.
  
  
• Ensuring timely escalation and documentation of alerts to Business Lines when required, according to escalation procedures.
  
  
• Executing quality control reviews, in accordance with relevant policies/procedures and preparing reports on review findings and communicating these to appropriate partners.
  
  
• Developing and overseeing key performance metrics for the team.
  
  
• Identifying problems (outliers) and anomalies; making informed observations.
  
  

Relationship Management : Develops and maintains strategic relationships by:

• Establishing, building and maintaining relationships with Business Lines key stakeholders, Second Line and Corporate Security, and more;
• Working with a diverse working group, with varying expertise and job levels; and
• Building good working relations with external vendors and internal/external technology partners, as applicable.
  
  

Other Projects and Activities : Manages/Performs ad-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned.

Risk Appetite and Risk Culture : Understands how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions.

Regulatory and Operational Risks : Contributes/Creates an environment in which he/she pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational RiskManagement Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook andthe Guidelines for Business Conduct.

High Performance : Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

Reporting Relationships

Primary Manager : (to be assigned)

Secondary :

Shared Reports (solid/dotted if applicable):

Dimensions

This role will lead and support the implementation, documentation, assessing, and oversight on the activities related to Enhanced Monitoring Program for employees to ensure all relevant privacy controls are in place.

Team is responsible for review of all employees:

• Global Banking and Markets
• Other units under Program scope

Education / Experience

• Experience in managing a large team minimum of 10 people
• Strong problem solving, critical thinking, and negotiating skills
• Strong written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments)
• Good accountability and time-management skills
• Thorough knowledge of Bank's regulations, policies, procedures, operations, and functions (preferred but not required)
• Strong proficiency of Excel
• Prior experience conducting monitoring activities would be highly desirable
• Ability to navigate relationships in a highly matrixed organization
• Bachelor’s degree in business administration, Industrial Engineer, Accounting, Finance with a minimum of 2 years of relevant experience in operational risk / fraud management
• Background in Corporate Security, Risk, Privacy, Compliance is an asset

Working Conditions

Work in a standard office-based environment; non-standard hours may be required.

Located primarily at the GBS Colombia Campus, however, limited travel may be required.

Required Skill Profession

Other General