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Urgent! Manager, Customer Success, SMB Job Opening In WorkFromHome – Now Hiring Deel

Manager, Customer Success, SMB



Job description

Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Job Description

We are looking for a Manager of Customer Success to join our team.

You’ll be the face and voice of Deel for our clients, both internally and externally.

In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.

Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

Responsibilities

  • Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
  • Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
  • Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
  • Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth
  • Proactively surfacing opportunities to improve the team’s operational efficiency and the customer experience

Qualifications

  • Proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment
  • Track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
  • Data-oriented
  • Experience working with clients and team members from multiple countries and across multiple time zones, preferred
  • Experience working on a remote team, preferred
  • Experience working at a high growth start-up or scale up, preferred
  • Fintech or HRtech experience, preferred
  • Multilingual, preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are.

With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.

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Required Skill Profession

Gestión De Proyectos Y Procesos



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    Unlock Your Manager Customer Potential: Insight & Career Growth Guide


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